HydroPoint Data Systems · 1 day ago
Technical Support Specialist
Boise, ID
Full-time
Onsite
Entry Level
$20/hr - $22/hr
2+ years expHydroPoint Data Systems is seeking a motivated bilingual (Spanish-English), customer-oriented Technical Support Specialist for an onsite position in Boise, Idaho. The role focuses on providing exceptional support to customers and distributors by maintaining knowledge of HydroPoint products and effectively communicating solutions to maximize customer satisfaction.
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Responsibilities
Handle all in-bound customer support interactions (phone calls, email, web requests)
Appropriately escalate technical support issues within the technical support team, and provide any data or support in order to facilitate a quick resolution to the customer's issues
Maintain ongoing follow-up outreach and communication loop with customers to keep them informed of expected steps, timelines, status updates and problem resolutions
Document case notes, troubleshooting details, action plans, and resolutions for all support interactions in the company CRM service case system (Salesforce)
Use the company Return Authorization process to facilitate warranty product replacements
Maintain clear and accurate records of all customer interactions
Maintain a professional manner at all times
Technical Customer Support Specialists must be able to communicate clearly and effectively with HydroPoint personnel, distribution and other channel partners, and customers
Must be available to work a set day shift Monday-Friday (flexible schedule options are available)
Other duties as assigned or directed by the company
Qualification
Required
Spanish-English bilingual language skills
A proven track record in a technical support, call center, and customer service position is required
High School Diploma or equivalent
Excellent written and verbal communication skills are required
Proficient with Outlook, Microsoft Word, Microsoft Excel, and/or other basic computer-based communication tools
Practical problem-solving, critical thinking, and troubleshooting skills
Well-honed listening skills and ability to identify root cause problem statements
An ability to diffuse high-pressure situations through effective communication and empathy
A hunger to learn and the ability to flourish in a dynamic, high-growth entrepreneurial environment
Self-starter with a hands-on approach to training and a desire for continued learning
Positive attitude and ability to work well as part of a collaborative team
Ability to quickly learn irrigation, electrical, and networking technology-related concepts and effectively apply the concepts to troubleshoot and help educate others
Attention to detail and the ability to assess and prioritize multiple tasks efficiently
Preferred
Minimum of two years of technical customer support experience is strongly preferred
Experience in irrigation principles and systems is preferred
Experience with electrical and/or mechanical systems is preferred
Experience with IoT, networks, and cellular communications is preferred
Call center: 2 years (Preferred)
Software troubleshooting: 2 years (Preferred)
Customer support experience
Technical support
Company
HydroPoint Data Systems
HydroPoint Data Systems develops various irrigation system controllers for residential and commercial landscape applications.
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$61.58MKey Investors
Greenhouse Capital PartnersRockPort CapitalMonitor Ventures
2018-07-10Series Unknown· $7.25M
2016-06-17Series Unknown· $5.26M
2013-12-23Series Unknown· $1.81M
Leadership Team
Chris Spain
CEO & President
Peter Carlson
Chief Technology Officer, Cofounder
Recent News
EIN Presswire
2025-05-17
Google Patent
2025-05-04
Company data provided by crunchbase