Airswift · 16 hours ago
Help Desk and Desktop Support Analyst
Quintana, TX
Contract
Onsite
Mid Level
3+ years expAirswift is currently looking for a Help Desk and Desktop Support Analyst to work in Houston for a major LNG project on an initial 1-year contract. The role involves providing timely and professional resolution of user requests for help and technical support for end users, as well as maintaining IT documentation and procedures.
CommercialConsultingHuman ResourcesInformation TechnologyInfrastructureOil and GasProfessional ServicesRecruitingRenewable EnergyStaffing Agency
Responsibilities
Utilize Jira ticketing solution to record, update and document requests and ensure that user requests are handled promptly and that users are satisfied with resolutions
Work across multiple locations to support a wide range of users
Work with others on the Help Desk & Desktop Support team to provide backup when gaps in coverage occur, including traveling to HQ if needed
Provide end-user support in-person or remotely by phone, email or remote support tools assist to resolve software and hardware based technical issues on desktops, laptops, handheld devices, printers etc
Maintain expectations of support requestors around ETA, any impacts repairs may have and follow up to ensure issue resolution
Escalate issues outside area of expertise to a subject matter expert (SME) when applicable
Assist in ensuring data backup and integrity
Help ensure that spare parts inventory is maintained at each site (HQ, plant) by complying with inventory control practices. Employ housekeeping practices to ensure that storage areas are tidy, accessible and items can be found with ease
Update logs of disposed hardware
Provide end-user training and instruction on systems, applications, security best practices, and company/IT policies in order to maximize end-user productivity
Create, update, and maintain documentation as required and maintain Help Desk Scenarios procedures for troubleshooting
Adhere to all IT policies
Qualification
Required
Computer Service (3+ years)
Customer Support (3+ years)
Enterprise Support Experience (3+ years)
Help Desk Systems Administration (3+ years)
Preferred
Plant-site experience
Microsoft Certified Professional ? MCITP or higher
A+ Certification
Company
Airswift
Airswift provides recruitment, employer of record and workforce solutions to STEM industries.
501-1000 employees
H1B Sponsorship
Airswift has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$49.91MKey Investors
Palatine Private Equity
2012-10-05Acquired
2009-09-10Private Equity· $49.91M
Leadership Team
Janette Marx
Chief Executive Officer
Ian Langley
Chairman
Recent News
2025-03-02
2025-02-01
Company data provided by crunchbase