Salesforce · 7 hours ago
Senior Technical Support Engineer - Fluent Japanese
United States
Full-time
Remote
Mid, Senior Level
$109K/yr - $150K/yr
5+ years expSalesforce is the #1 AI CRM, seeking an ambitious teammate to join their support team as part of Nightforce Japan. This role involves troubleshooting and assisting customers with technical challenges related to Marketing Cloud and Data Cloud products, while ensuring high customer satisfaction and effective solutions.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Troubleshoot and assist customers with challenges related to Marketing Cloud, Data Cloud, and custom implementations
Be a Trusted Advisor, sharing best practices for enterprise architecture functions like Security, Performance, Development, Release Management, and Application Governance
Resolve complex and high-priority issues with exposure across all product areas
Research, document, and prioritize customer issues, escalating to Product Engineering or other teams when necessary
Demonstrate analytical and problem-solving skills to provide effective solutions
Explain product features and share best practices to improve the customer experience
Manage customer expectations to ensure high satisfaction
Participate in training and maintain up-to-date technical skills
Adapt to a fast-paced environment with shifting priorities and work effectively under pressure
Participate in team activities such as meetings, trainings, and project collaboration
Create and share knowledge content to improve team expertise
Mentor team members through the Swarming framework
Participate in weekend and holiday on-call rotations as needed
Qualification
Required
Fluent in Japanese and business-level English
5+ years of experience in Technical Support or 3+ years in Tier2/3 Enterprise Support Role or equivalent technical troubleshooting experience
Strong written and verbal communication skills
Experience with Databases, RDBMS, and SQL
Understanding of internet technologies (e.g., firewalls, web servers)
Familiarity with HTML, APEX, JavaScript, Java, C++
Experience working with different internet browsers (e.g., Chrome, Safari)
Experience in customer-facing roles with proven troubleshooting skills
Knowledge of both front-end (JavaScript, AJAX, HTML, CSS) and back-end development (Java, .Net, SQL)
Experience with integration technologies (e.g., data replication, Computer Telephony Integration)
Salesforce Administrator Certification
Experience in Salesforce Marketing Cloud
Preferred
Korean language skill is a bonus
Salesforce Certifications: Marketing Cloud related, Data Cloud Related, Admin
Experience with Marketing Cloud email technology, Salesforce CRM applications, Data Cloud technologies or similar cloud technologies
Understanding of Service Cloud products (e.g., Case Management, Omnichannel Routing, Swarming)
Knowledge of VisualForce, Apex, and Lightning
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Kendall Collins
CEO, GovCloud - Salesforce
Recent News
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