Montana Technological University · 16 hours ago
Client Service Coordinator
Billings, Hardin, Browning, Missoula, Miles City, Kalispell, Polson, Lewistown, Havre, Lame Deer, Wolf Point, Glasgow, Anaconda, Butte, Hamilton, Libby, Bozeman, Great Falls
Full-time
Hybrid
Entry, Mid Level
2+ years expMontana Technological University is seeking multiple Client Service Coordinators to join the Department of Public Health & Human Services. This role involves providing customer service and processing applications for public assistance programs, assisting low-income families and community members with their eligibility for various services.
EducationHigher Education
Responsibilities
Listen to clients, advise of available assistance and timely processes applications/benefits or advise of further documentation required
Interview clients, interpret policies and procedures, and handle a large caseload with competing priorities in a fast-paced customer service environment
Qualification
Required
Knowledge of public assistance programs and eligibility requirements
Knowledge of customer service principles, practices, and positive public relations
Detail oriented, time management, and multitasking skills
Ability to adhere to confidentiality and proper release of information
Meet minimum qualifications: Associate's degree or certificate in communications, office management, business, human services, sociology, psychology, or other field of study AND four years of job-related experience determining or processing eligibility for social programs and/or health, financial loans, unemployment, collections, call center etc
OR Equivalent to graduation from high school AND five years of professional customer service experience to include considerable public contact in a fast-paced environment managing a large workload, solving complex problems, and handling competing priorities while meeting quality standards
OR related bachelor's degree and 2 years job related experience
Benefits
Healthcare coverage
Retirement plans
Paid vacation
Sick leave
Holidays
Work/life balance
Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program
Company
Montana Technological University
Montana Technological University is a higher education that offered degrees in mining and electrical engineering.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$6.5MKey Investors
U.S. Department of Defense
2024-09-05Grant· $6.5M
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