JLS Mailing Services · 2 days ago
NEW HAMPSHIRE ACCOUNT MANAGER
Concord, NH
Full-time
Onsite
Senior Level
5+ years expJLS Mailing Services is a family-owned Print and Mail Shop seeking a Senior Account Manager to join their team. The role involves serving as the primary contact for customers, ensuring a positive experience, and managing various account management tasks to support the production process.
AdvertisingCustomer ServicePrintingService Industry
Responsibilities
Serve as the primary contact for assigned customers, providing a positive and productive experience with every job
Convert sales estimates into orders, and create new estimates where necessary
Coordinate pick-ups of client materials and agree with the client on delivery dates to maintain production schedules
Work with the Production Manager as needed to involve third-party subcontractors and perform materials purchasing to fulfill customer projects
Coordinate with the Production Manager in setting all job schedules to ensure agreement on all due dates
Print error-free work orders for processing on the shop floor and obtain signoffs on proofs from customers
Lead and resolve issues that arise, and perform quality checks through all work areas
Serve as internal liaison for approving job output at all stages in the production process
Create draft customer invoices and associated backup for Accounting according to the completed specifications of each job’s estimates
Provide complete and secure control over all customer records and company files as necessary
Maintain compliance with all company policies and procedures, in particular, HIPAA and SOC II Type 2 audit purposes
Attend all meetings relating to the company and the position, and support teammates as needed
Serve in a mentoring role for training of new hires
Perform the sales role in negotiating and pricing to conclude an estimate accepted by the customer for new business relationships without assigned sales staff
Work with the Leadership Team on identifying areas for process improvement and the documentation and implementation of Standard Operating Procedures (SOPs)
Complete advanced training for industry certification as appropriate (i.e., Mail Design Professional/MDP)
Assume a leading role in account profitability and ways to improve it
Learn a production skill in case of emergency
Perform other duties as assigned by the supervisor
Qualification
Required
Bachelor's or Associate's degree or equivalent related work experience
Strong experience in account management, with at least 5-7 years of relevant work experience with progressive responsibility helpful
Detail-oriented and analytical thinking
Strong problem-solving ability
Excellent customer service aptitude in difficult customer circumstances
Proficient in Microsoft office products and Adobe creative suites
Excellent listening and verbal communication skills
Company
JLS Mailing Services
JLS Mailing Services offers mailing, printing, and media communication services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase