Macy's · 8 hours ago
Manager, Operations
151 West 34th Street, New York, NY, 10001, US
Full-time
Onsite
Mid, Senior Level
$66K/yr - $109K/yr
3+ years expMacy’s is a storied retailer that has been part of America for over 160 years. The Manager, Operations is responsible for ensuring efficient operations and achieving profitability and omni-channel goals, overseeing various aspects such as expense management, staffing, and customer service.
Consumer GoodsFashionRetail
Responsibilities
Manage payroll and non-payroll expenses, directly responsible for EBIT%
Direct receiving and processing of all merchandise receipts; ensure back-of-house standards are maintained
Analyze store shortages and implement reduction initiatives in partnership with the Asset Protection Manager
Ensure thorough understanding of procedures, policies, exposure standards, and shortage awareness by the store team, including all People Leaders and Colleagues
Train, motivate, and develop the operations team to maximize their potential and business opportunities
Clearly communicate store and Company objectives to ensure both People Leaders and Colleagues are well-informed
Oversee total store maintenance to create a safe and clean environment for customers and colleagues
Manage supply budgets and ensure the store remains stocked with selling supplies and other required items
Initiate and implement shortage and safety programs
Recruit and select qualified support Colleagues
Create a positive, inclusive work environment focusing on internal and external customer service and safety
Address Colleague concerns fairly and reasonably, consistent with Company values
Monitor and address performance issues promptly; administer reviews and check-ins
Utilize the check-in process as a tool for colleague talent development, promotion, and advancement
Lead Colleagues in support of community service opportunities
Drive overall Store Scorecard results by focusing on tactics such as shopping environment, pricing and signing, workload planning, staffing and weekend compliance, logistics, shortage, and safety
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Qualification
Required
Candidates with a High School diploma or equivalent are encouraged to apply
3-5 years of prior management experience, preferably in a retail environment
This position requires heavy lifting, constant moving, standing, and reaching with arms and hands
Involves standing for at least two consecutive hours, lifting at least 30 lbs
Stooping, kneeling, crouching, and climbing ladders
May involve reaching above eye level
Requires close vision, color vision, depth perception, and focus adjustment
Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs
Benefits
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement
Company
Macy's
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
10001+ employees
H1B Sponsorship
Macy's has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (10)
2021 (26)
2020 (37)
Funding
Current Stage
Late StageLeadership Team
Bobby Amirshahi
Senior Vice President, Corporate Communications + Public Affairs
Michael Krans
VP, Retail Media
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