Medline · 16 hours ago
Analyst IT Release
Northbrook, Illinois
Full-time
Hybrid
Entry Level
$85K/yr - $128K/yr
1+ years expMedline Industries is a global healthcare company seeking an ITSM Release Analyst to support the deployment of IT Change Management practices based on the ITIL Framework. The role involves developing structured service management approaches and ensuring compliance with leadership guidelines while collaborating with various teams.
Consumer GoodsHealth CareHospitalityManufacturingMedical
Responsibilities
Pre and post implementation reviews of all changes and outcomes that are executed through the change management process
Coordinates recurring maintenance windows for system patching and/or quarterly outages
Establishes and reports on key performance metrics related to IT Release Management. Performs other related technology duties and projects as assigned
Ensures the critical stakeholders are aware of changes and clearly communicates the anticipated impact as appropriate
Monitors the implementation of change management efforts to ensure that the disruption of normal business operations is minimized- works closely with the incident management team
Responsible for oversight of the root cause analysis and corrective action planning for applicable change management efforts
Ensures appropriate documentation related to proposed changes are collected, organized and stored. Manage the release schedule for all core services and ensure alignment across key partners and vendors
Continually work towards making improvements in the release management processes
Identifying changes to the customer environment and technology trends that could potentially impact the type, level or utilization of services provided
Complete required change and release management lifecycle tasks including the creation and delivery of required release management documentation in preparation for presenting to change approval authorities
Coordinating interfaces with Change Management, Incident/Problem Management, and other service management processes
Assist governance leaders in reviewing metrics associated with change and release management
Coaches and trains team members on development processes and practices and facilitates learning sessions
Participation of weekly IT Change Advisory Board meetings
Qualification
Required
Bachelor's Degree in Computer Science, Information Systems, or other related field or an equivalent combination of education, training, and experience
1-3 years of experience in enterprise IT Release Management, Change Management and/or enterprise Service Desk management
Experience creating performance metrics and continual improvement models for process control
Experience with change control, root cause analysis, and service management methodology
1-3 years' experience with Enterprise ITSM Application Solutions
Experience working with stakeholders at all levels of an information technology department
Knowledge of IT Service Management principles
Skilled in risk analysis, contingency, and mitigation planning
Critical thinking and problem solving skills
Outstanding attention to detail
Ability to effectively communicate complex ideas in a clear and concise manner across functional and technical departments, both verbally and in writing
Self-starter with the ability to handle multiple tasks and priorities within a fast-paced work environment
Ability to establish and maintain effective working relationships with co-workers, stakeholders, outside organizations and vendors
Preferred
ITIL v4 Foundation Certified
Benefits
Health insurance
Life and disability
401(k) contributions
Paid time off
Company
Medline
Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care.
10001+ employees
H1B Sponsorship
Medline has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (344)
2024 (144)
2023 (142)
2022 (143)
2021 (137)
2020 (113)
Funding
Current Stage
Public CompanyTotal Funding
$0.5MKey Investors
North Carolina Department of Commerce
2025-12-17IPO
2021-06-05Private Equity
2019-09-12Grant· $0.5M
Leadership Team
Steve Miller
Chief Operating Officer
Amanda Laabs
Chief Product Officer
Recent News
Packaging-Gateway.com
2026-01-16
2026-01-13
Company data provided by crunchbase