Devoted Health · 17 hours ago
Senior Service Designer, Health Plan Member Experience & Engagement
United States
Full-time
Remote
Senior Level
$104K/yr - $155K/yr
6+ years expDevoted Health is on a mission to improve the health and well-being of older Americans by providing integrated healthcare solutions. The Senior Service Designer will focus on enhancing the member experience across various channels by leading service design initiatives that address member confusion and operational challenges.
Elder CareElderlyHealth Care
Responsibilities
Lead end-to-end service design for high-priority health plan and care navigation journeys
Create journey maps and service blueprints that drive shared understanding and alignment
Prototype and test new service, campaign, and communication concepts
Shape seamless care navigation and continuity across plan and clinical journeys, delivered through our omnichannel ecosystem (phone, portal, SMS, digital)
Apply AI and automation thoughtfully to connect siloed data, anticipate needs, and create more comprehensive journeys
Partner deeply with health plan operations, call center leadership, and vendors to ensure solutions are feasible, compliant, and measurable
Translate research and operational data into clear opportunity areas and executable recommendations
Measure and present impact using operational data, analytics, and AI — using this intelligence to continuously evolve the experience
Qualification
Required
6–8+ years in service design, systems design, or experience strategy
Strong fluency in qualitative and quantitative research and data synthesis
Comfort designing within a complex, regulated environment and leading cross-functional initiatives
A bias toward clarity, practicality, and momentum
Comfort partnering with executive stakeholders
Remote, with the ability to work east coast hours when needed
Preferred
Demonstrated ability to design within CMS and compliance constraints
Experience using AI or automation to enhance service design without losing sight of the end-to-end member journey
Benefits
Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
Parental leave program
401K program
And more....
Company
Devoted Health
Devoted Health is a healthcare company serving seniors and giving them a health care plan with personal guides and world-class technology.
1001-5000 employees
H1B Sponsorship
Devoted Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$2.26BKey Investors
Andreessen HorowitzVenrock
2024-08-02Series E· $112M
2023-12-29Series E· $175M
2021-10-08Series D· $1.15B
Leadership Team
Todd Park
Co-Founder, Executive Chairman
Adam Baratz
Technologist
Recent News
General Catalyst
2025-12-24
2025-12-03
Company data provided by crunchbase