USAJOBS · 17 hours ago
Supervisory Program Applications Specialist (Section Chief)
Long Beach, California, USA
Full-time
Onsite
Mid, Senior Level
$104K/yr - $136K/yr
5+ years expUSAJOBS is seeking a Supervisory Program Applications Specialist (Section Chief) within the Veterans Health Administration. The role involves performing programmatic and supervisory duties to ensure the efficient and effective provision of healthcare services to patients at the Tibor Rubin VA Medical Center and its Community Based Outpatient Clinics.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Manage Section 4 of HAS including:
Providing supervision to three (3) subordinate supervisors, as well as other staff, as/when needed
Oversight over Outpatient Scheduling for Outbound Call Center and Inbound Call Center
Performing a variety of duties supporting HAS and the Medical Center
Contributing to Personnel Management/Recruitment for the Section
Advocate for Section staff as well as create and maintain numerous partnerships with Services throughout the facility
Functions as a technical expert on HAS topics related to the Section's responsibility
Coach/guide staff in various administrative/operational processes
Represent HAS at various levels and for various activities as needed
The incumbent will serve as Section Chief for Section 2 (Outpatient Medical Administration Services) in the Health Administration Service (HAS)
The incumbent provides a high level of administrative support to HAS and upper management and clinical services
The primary supervisory function of this position is to provide leadership in the Outpatient Clinic and Centralized Scheduling
The position will provide support to the HAS training program, Office of HAS and to supervisors and Leads within the section
As a first line supervisor, the incumbent approves, develops performance standards, describes position descriptions, completes annual performance appraisals, take appropriate action as it relates to performance and conduct, interviews and hires new employees, plans, assigns, instructs and evaluates employee's work
Incumbent must be forward thinking and can strategically execute both short- and long-term plans
The Section Chief will implement ideas for improved processes and quality of work
He/She also establishes priorities, schedules deadlines for routine and special work assignments and monitors the quality and quantity of work performed
Resolves employee complaints/grievances, determines employee's training needs and recommends approval for extended costly training for staff that may enhance their skills
She/he is delegated the responsibility for formulating plans, evaluating and coordinating the day to day administrative management of the entire section she/he oversees
Incumbent conducts in-service training to staff
The incumbent is a principal resource person to various service chiefs and top management officials in resolving difficult and highly complex problems which may be confined to a single service or may extend across numerous organizational lines
The incumbent is responsible for coordinating and supporting mechanisms for successful data capture as it relates to Appointment Management, Consults, Insurance Capture, and maximizing data management efforts
The incumbent will be responsible to ensure accurate, timely and consistent data is entered into the Medical Center database
The incumbent will provide the vision for development of monitors in measuring all data input
He/she will establish in depth training to ensure that HAS and other identified Medical Center staff are educated and accountable for data management
Performs staff support work in short and long-range planning efforts and complies with directives and national guidelines in preparing weekly, monthly and quarterly, and annual reports
Responsible for ensuring policy adherence, task reviews, delegation of work developing and managing databases necessary for tracking System Redesign, training/participation and making recommendations as to funding, staffing, equipment, space and policy issues based upon the information collected
Applies effective management techniques designed to ensure maximum and efficient utilization of personnel, reductions in cost, elimination of waste and overlapping of services, improvement of operations, and development of goals in terms of both positive short and long-range impact of area of responsibility
The incumbent is involved in problem solving, observation of new or revised systems, workflow, and teaching related to management
The incumbent must negotiate with services to solve problems and conflicts, utilize technical methods and procedures or to persuade others to cooperate in meeting objectives when there are problems in securing cooperation
Qualification
Required
You must be a U.S. Citizen to apply for this job
All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP)
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: data processing, accounting, budget, health care systems, data security, medical record, patient information management system, management principles, Patient enrollment and eligibility
You will be rated on the following Competencies for this position: Clerical, Interpersonal Effectiveness, Manages and Organizes Information, Technical Competence
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
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