TRS Staffing Solutions · 15 hours ago
Customer Service Specialist
Hampton County, SC
Full-time
Onsite
Entry Level
2+ years expTRS Staffing Solutions is representing a piping manufacturing company seeking a Junior Customer Service Specialist to join their growing team in Hampton County, SC. The role involves providing customer support, managing inquiries, and ensuring accurate order processing while maintaining customer relationships.
ConsultingDeliveryHuman ResourcesInformation TechnologyLegal
Hiring Manager
Heather McDowell
Responsibilities
Provide customer support by handling inquiries, sharing product and pricing information, and resolving issues related to shipments, billing, and returns
Maintain accurate customer records and manage returns, credits, and escalations as needed
Enter and verify customer orders, coordinate with the warehouse and Italian team on inventory, and track orders through delivery
Address order discrepancies and prepare required documents like invoices and packing lists
Support billing and accounts receivable, monitor monthly sales reports, and participate in team meetings to improve workflow and customer service
Respond to customer inquiries via phone or email
Provide product or service information, including availability, features and pricing
Resolve customer issues such as shipment delays, billing questions, returns, and product concerns
Maintain accurate customer records
Process returns, exchanges, and credits according to company policies
Escalate complex issues to appropriate departments when necessary
Build and maintain positive customer relationships to support customer retention
Follow up on open cases to ensure customer satisfaction, return, shipping delays
Enter customer orders accurately
Verify order details (Item no, quantities, prices, shipping instructions)
Review inventory availability and coordinate with warehouse or Italian Team
Track orders from entry through delivery and provide updates to customers
Communicate with logistics or shipping departments to ensure timely dispatch
Check for order discrepancies (pricing errors, incorrect part numbers, missing information)
Generate invoices, packing lists, or other order documents as required
Support billing and accounts receivable department
Monitor monthly sales order reports
Participate in team meetings to improve customer service and order workflow
Qualification
Preferred
Preferred minimum (2) years of experience in customer service related role
Pipe manufacturing industry experience heavily preferred
Use Microsoft Office, Outlook, Word, Excel, and common inventory software
See details of objects that are less than a few feet away
See details of objects that are more than a few feet away
See differences between colors, shades, and brightness
Use fingers to grasp, move, or assemble very small objects
Hear sounds and recognize the difference between them
React quickly using hands, fingers, or feet
Determine the distance between objects
Company
TRS Staffing Solutions
TRS Staffing Solutions, Inc. operates as an engineering recruitment agency.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-07-10Pre Seed
Company data provided by crunchbase