Pinellas County Government · 18 hours ago
Customer Service Technician
Clearwater, FL
Full-time
Onsite
Entry Level
1+ years expPinellas County Government is seeking Customer Service Technicians to provide exceptional service to the public. The role involves performing technical customer service work, processing legal documents, and managing complex cashiering duties within various departments.
Service Industry
Hiring Manager
Rebecca Geiger, PHR
Responsibilities
Provides a wide variety of specific complex, technical, and supportive services and information to the general public, in person or by telephone, mail, or Internet access
Conducts investigations by way of various computer databases and oversees and acts in concert with third-party field agents in administrative support of Bankruptcy, Delinquent tangible tax, and garnishment payment enforcement
Conducts full citizen/non-citizen applicant and document screening by analyzing and verifying legal documents prior to processing and/or issuance of any documents or information, per Federal regulations
Accesses Florida’s FRVIS/FDLIS online computer databases, conducts research, and analyzes information for eligibility for Driver Licenses
Performs technical work related to DHSMV/DMV Motor Vehicle, Vessel, other motorized vehicles, trailers, and Mobile Home titles, new, used, Florida transfers, and Out of State transfers, issues registrations, new, renewal, duplicate, and replacement decals, license plates, electronic temporary registrations, parking permits, and issues personalized license plates, and collects sales tax for DOR
Performs technical work related to DHSMV/DDL Florida Driver License and Identification cards, new, renewals, duplicates and replacements
Researches, reviews, and analyzes complex legal information and documents to determine eligibility for reinstatement of licenses due to various sanctions, in compliance with the Federal REAL ID Act and other regulations
Issues licenses using various online tools and websites
Administers vision examinations and referrals
Researches and determines eligibility, per Florida statutes, for original, renewal, and replacement licenses
Proctors and grades written examinations, as needed
Administers medical screening and knowledge examinations, via verbal, electronic, and audio formats, and road skills examinations, which may include extended road tests in traffic
Operates specialized cameras, card printers, scanners, signature pads, vision testing equipment, Q-Flow queuing system, and other electronic and automated office equipment
Performs work related to Organ and Tissue Donor Program and various charitable organizations, including processing and collection of fees and donations
Completes application and administers the oath for Voter Registration
Researches, verifies, and collects real estate, personal property, and tourist development taxes through other automated cashier systems, including TaxSys software application
Performs specialized transactions related to FFWCC by determining the eligibility and issuance of resident/non-resident, per Florida statutes, for the issuance, replacements, and specialty licenses for Hunting and Fishing
Accurately determines fees to be collected by utilizing various complex fee schedules for all services
Performs complicated cash handling, balancing, and receipting duties involving currency, checks, money orders, credit/debit cards, and advanced deposits
Participates fully as a member of the Tax Collector’s Intranet community using SharePoint, Outlook, Word, and Excel
Utilizes other agencies’ websites, including but not limited to Property Appraiser, Clerk of Court, DOR, DHSMV, FFWCC, and the Florida Law Library
Depending on the area of assignment, contact with customers, either internal, external or both (face-to-face, telephone, or e-mail), will range from 0 – 90%
Performs other related job duties as assigned
Qualification
Required
1 year of experience in a Florida Tax Collector's Office/DHSMV agency; or
1 year of experience in an automated office environment, retail sales, or a related customer service/cash handling field; or
1 year of college level coursework that includes courses in finance, accounting, business, general studies, or computer courses and training
Possession and maintenance of a valid State of Florida Driver's License upon hire with eligibility based upon evaluation of a Motor Vehicle Record (MVR) driving report
Be at least 18 years of age and compliant with Florida Statutes 322 (for administration of road tests)
Incumbent to apply for and maintain Florida Real Time Vehicle Information System (FRVIS) and/or Florida Driver License Information System (FDLIS) Access Authorization per Florida Department of Highway Safety Motor Vehicles Procedure TL-57 and RS-64, and PCTC Employee Access to Confidential TD Tax Information per Florida Statue 213.053 and Department of Revenue Rules and Regulations 12-22
Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations
Candidate to demonstrate more advanced proficiency, competency, and satisfactory completion of regularly assigned work in an independent manner
Depending on the area of assignment, contact with customers, either internal, external or both (face-to-face, telephone, or e-mail), will range from 0 – 90%
Because of changing and necessary operational needs, an employee may be designated to work at different locations of the PCTCO for varying periods of time or attend training during hours other than regular work hours. Employees must have reliable transportation
Benefits
Members of the Florida Retirement System (FRS) with investment and pension options
Deferred compensation programs
Wellness centers
Company
Pinellas County Government
A dynamic career awaits you at Pinellas County Government. Our over 3,000 employees deliver first class service and make a difference in the community.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.06MKey Investors
The Duke Energy Foundation
2021-12-20Grant· $0.06M
Leadership Team
Rakesh Patel
Deputy CIO & Innovation Officer, Director of Technology
Recent News
St Pete Catalyst
2025-05-28
St Pete Catalyst
2025-04-26
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