Navient · 11 hours ago
Collector- Post Default
United States
Full-time
Remote
New Grad, Entry Level
$16/hr - $16/hr
0+ years expNavient Solutions LLC helps students and families manage the cost of higher education. As a Collector, you will work directly with borrowers to resolve defaulted student loans, conduct outreach, discuss repayment options, and set up payment plans while ensuring compliance with regulations.
EducationFamilyFinance
No H1B
Responsibilities
Communicate with account holders regarding the repayment of their defaulted student loan
Achieve assigned metrics and performance indicators as determined by management
Profile account holders and obtain financial information: Update demographic and financial information on each call
Negotiate the best possible arrangements
Perform skip tracing
Use skip-tracing tools to locate account holders
Effectively communicate with third parties to obtain location information
Profile accounts that are determined unlocatable or exhausted
Ensure all accounts are worked within client standards and Federal Regulations
Maintain specified file of accounts per client standards
Work within FDCPA, state regulations, department/division & DMO Compliance Policies
Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications
Maintain continuing education, training in industry career development
Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc
Attend training sessions as directed by management
Integrate information obtained through training sessions and policy changes immediately into daily routine
Other duties assigned by management
Qualification
Required
High School Diploma/ GED/ equivalent
6+ months of progressive work experience (3rd party collection environment preferred), in additional to working knowledge of how to handle a route
PC experience in a windows environment
Basic keyboarding skills
Ability to work flexible day, evening and weekend hours as required
Must be able to obtain required License for collecting
Reliable high-speed internet– 100mbps download/ 10 upload speed minimum
Designated Landline. Landline must be installed and ready by start date
Private workspace or home office free from distractions
Preferred
Effective written and verbal communication skills
Ability to meet daily, weekly, and monthly production and quality goals
Strong organizational skills and the ability to meet tight deadlines
Negotiation, counseling and problem solving skills
Benefits
100% Remote- enjoy the flexibility of working from home.
Paid Training- We invest in your success from day one.
Monthly bonus opportunity- Your hard work pays off!
Comprehensive benefits package- Health, dental, vision, and more!
Company
Navient
Navient (Nasdaq: NAVI) provides technology-enabled education finance and business processing solutions that simplify complex programs and help millions of people achieve success.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-04-21IPO
Leadership Team
David Yowan
President and CEO
Patricia Nash Christel
Chief of Staff to the CEO, Vice President, Corporate Marketing and Communications
Recent News
2025-08-15
2025-07-11
Company data provided by crunchbase