Equity Residential · 6 hours ago
Collection Representative - Remote
United States
Full-time
Remote
Mid Level
$21/hr - $24.50/hr
4+ years expEquity Residential is dedicated to creating thriving communities, and they are seeking a Collection Representative to manage resident collection matters. This role involves maintaining real-time updates on collection accounts, initiating contact with residents for payments, and collaborating with various teams to ensure effective collection processes.
Property ManagementReal Estate
Responsibilities
Perform detailed account research to ensure accuracy of information given to our current and previous residents
Manage the daily dashboard to ensure that every collection account receives contact before being filed for eviction or sent to our collection agency
Break down resident statements, understand MRI hierarchy/allocation, and calculate balances
Accurately post payments in our residential management system, (MRI)
Answer all email, chats and phone calls regarding collections from residents
Set up, monitor, and track all payment plans. Communicate with residents on missed payments and send them to our collection agency or hand off to the Account Resolution team when appropriate
Track all future accelerated rent accounts to ensure we reach out as soon as an account is mitigated to collect on any remaining balance
Respond timely to all messages to our shared previous resident relations box and collection inboxes
Apply for rental bonds or security deposit alternatives when residents with applicable balances move out and post payments when ACH is returned
Work closely with properties to provide support and recommendations for continuous improvement
Offer exceptional customer service to onsite teams by addressing concerns promptly, through clear communication and follow up
Partner with regional management to identify trends, issues or areas of concern related to processes and procedures. Acts as a liaison and influencer of behaviors between corporate and field
Communicates closely with Regional Managers (RMs) on an on-going basis; provides RM with constructive assessment of properties performance and identifies training opportunities
Keep up-to-date on policies, procedures/principles and MRI system application
Confirm settlements with our collection agency
Provide reporting showing collection activity for each area
Provide reporting to show bond collection for each market and ensure that bond vendors are following all requirements
Effectively embody the Equity Residential brand at all times. Consistently maintain a professional, courteous attitude when dealing with residents, coworkers, vendors and the public
Perform other duties as assigned
Qualification
Required
High school diploma, in addition to 4+ years of professional work experience
Excellent analytical, organizational, interpersonal, and communication skills
Strong detail orientation skills required
Proficient computer skills are also required (i.e. general programs/systems, spreadsheets, etc.); familiarity navigating in a Google environment and knowledge of MRI a plus
Basic knowledge of local and state collection laws is required
Acting with a high level of confidentiality and discretion regarding resident accounts and company information is required
Preferred
Knowledge of bookkeeping principles and practices is strongly preferred
Benefits
Medical, dental, and vision care
9 paid holidays
Annual vacation time
Paid sick leave
New parent benefits
401(k) Retirement Savings Plan
Rent Discounts
Competitive Compensation
Paid Community Service Hours
Leadership Development
Company
Equity Residential
Equity Residential (EQR) is a real estate investment trust (REIT).
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1993-08-11IPO
Leadership Team
Kristin Hupfer
Senior Vice President, Marketing and Customer Experience
David Lane
Vice President, Property Management
Recent News
2025-10-24
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2025-09-02
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