Guild Mortgage · 12 hours ago
Loan Officer Assistant (Lead to Contract)
Edina, MN
Full-time, Contract
Onsite
Entry, Mid Level
$50K/yr - $60K/yr
2+ years expGuild Mortgage Company has been dedicated to serving homeowners and buyers since 1960. The Loan Officer Assistant plays a crucial role in assisting originators by building complete loan files and performing various administrative tasks to support the loan process.
Consumer LendingLendingMortgageReal Estate
Responsibilities
Acting as a primary point of contact for the customer contact for licensed activity, for the loan officer
Assist originator in appointment setting with prospective and new applicants
Provide new lead call backs within 20 minutes and maintain a 35% conversion rate from lead to appointment
Set and confirm appointments for originator and manage calendar
Provide administrative support managing various client databases (lead tracker, MyCircle, Zillow, etc.). Send new clients online pre-qualification link on behalf of originator
Assist the originator with obtaining an accurate and thorough 1003
Analyze customer’s credit and financial scenario and determining appropriate loan product(s)
Run credit on loans assigned to an originator
Run AUS findings and prepare the Initial Fee Worksheet
Pull and prep web applications and other duties; including updating credit reports and AUS findings
Request status updates from pre-approved clients and referral sources (weekly TBD calls)
Keep up to date with company approved programs and software systems; implement and execute new systems for team and clients
Provide marketing support by coordinating, creating, obtaining compliance approval, tracking, and distributing advertising materials as needed
Manage monthly compliance-approved email marketing to realtors
Acting as a primary point of contact for the customer, and keeping the customer informed throughout the process, subject to the limitations as set forth in Guild’s SAFE Act and Consumer Privacy/Safeguarding in Information policies
Pricing loan in accordance with Guild’s policies and communicating fees to operations team
Quoting rates and making commitments regarding locking to customer
Maintain referral source relationships through quick response time and excellent custom service
Prepare and send thank you cards to referral sources and new clients
Collect supporting documentation from customer, gathering necessary documentation for pre-approval
Act as a point of contact for the customer and referral source, keeping them informed throughout the process
Discuss product features with customer
Perform other duties as assigned
Per GUILD company policy and in accordance with investor underwriting guidelines, this role is prohibited from submitting documents to underwriting and ordering written (non-third party) employment, income, deposit, mortgage or rental verifications under any circumstances
Qualification
Required
Active MLO licensing required
Ability to manage multiple priorities; strong detail orientation and highly organized
Works with a strong sense of urgency and responsiveness
Passionate about delivering excellence in customer service
Demonstrated patience and professionalism when interacting with both internal and external customers
Proficiency with data entry, PDF software programs, Microsoft Word, and Excel required
Strong verbal and written communication skills
Basic math skills
Ethical, with a commitment to company values
Preferred
High school diploma or equivalent is preferred
At least two years of experience in Mortgage lending or related field
Benefits
Medical
Dental
Vision
Life insurance
AD&D
LTD
401(k) with employer match
Company
Guild Mortgage
Guild Mortgage is a growing mortgage company that offers residential mortgage products as well as local in-house origination and servicing.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-06-18Acquired
2020-10-21IPO
Leadership Team
M
Michael Lau
President & CEO
Adam O'Daniel
Senior Vice President and Chief Marketing Officer
Recent News
HousingWire.com
2026-01-06
2025-12-17
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