Cisco · 7 hours ago
Leader, Customer Quality Engineering
San Jose, California, US
Full-time
Hybrid
Senior Level, Lead/Staff
$187K/yr - $237K/yr
10+ years expCisco is a leading technology company revolutionizing how data and infrastructure connect and protect organizations. The Customer Quality Engineer Manager will lead a team to redefine Cisco’s Quality Management System, ensuring top-tier product quality and proactive customer support for strategic accounts.
Communications InfrastructureEnterprise SoftwareHardwareSoftware
Responsibilities
Lead a customer-centric quality engagement model for Cisco’s most strategic customers, delivering transparent communication, deep RCA insights, and a “white glove” support experience
Own executive-level customer quality reviews, including performance metrics, issue resolution, and proactive risk mitigation plans
Drive cross-functional alignment across Quality, Engineering, CX, Supply Chain, and Operations to execute corrective actions, field mitigations, and escalations
Leverage advanced data analytics to identify quality trends, support audits, and proactively address field and early-life failures
Lead and develop a high-performing team responsible for customer quality, field remediation, and sustained product performance
Qualification
Required
Bachelor's or Master's degree in Engineering or related field
10+ years of quality or manufacturing engineering experience, including 3+ years in people leadership
Deep expertise in RCA, data analytics, and quality risk mitigation
Proven ability to influence executives and lead in complex, matrixed environments
Strong communication skills; thrives in fast-paced, ambiguous settings
Preferred
Experience supporting hyperscale/data center customers and networking hardware deployments
Benefits
Medical, dental and vision insurance
A 401(k) plan with a Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year
Cisco’s flexible vacation time off program
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Annual bonuses subject to Cisco’s policies
Company
Cisco
Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press.
10001+ employees
H1B Sponsorship
Cisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1238)
2024 (1231)
2023 (1273)
2022 (2127)
2021 (1991)
2020 (1173)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-02-13IPO
Leadership Team
Chuck Robbins
Chair and CEO
Carl Solder
Chief Technology Officer - Cisco System Australia/New Zealand
Recent News
2026-01-22
Mexico Business
2026-01-22
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