L'Oréal · 15 hours ago
Pillar Lead – Loyalty (Data-Driven Experience Loyalty)
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$138K/yr - $201K/yr
10+ years expL'Oréal is seeking a Pillar Lead for DDXL (Data-Driven Experience Loyalty) to shape the future of customer loyalty. This role involves leading a team to build and enhance technical infrastructure for personalized loyalty experiences, requiring deep technical expertise and collaboration with product managers and stakeholders.
BeautyConsumer GoodsCosmetics
Responsibilities
Provide technical leadership and strategic direction for the DDXL platform. Define the technical roadmap and ensure alignment with L'Oréal's global loyalty program strategy
Lead the design, development, and maintenance of robust and scalable data pipelines and APIs for loyalty programs using technologies like Node.js, React.js, DynamoDB, OpenSearch, Redis Cache, Lambda Functions, Fargate-ECS, S3, SNS, SQS, and Kinesis
Possess a deep understanding of end-to-end loyalty business processes, including customer acquisition, engagement, retention, and rewards management. Translate this expertise into technical solutions that enhance the customer experience and drive program performance
Collaborate with product management and business stakeholders to define and execute a data strategy that maximizes the value of our loyalty programs. Oversee the implementation of data-driven features and personalized offers, leveraging data insights to optimize customer engagement
Oversee the implementation and optimization of the DDXL Rule Engine, ensuring efficient and effective management of loyalty rules and personalized offers
Leverage Pyspark, DynamoDB, and S3 to process and analyze large customer datasets, extracting insights to drive loyalty program strategy and performance
Stay abreast of emerging technologies in the loyalty and data engineering space, identifying opportunities to enhance the DDXL platform and deliver greater value to our customers
Work closely with product owners, business stakeholders, and UX designers to translate business requirements into technical specifications and deliver exceptional user experiences
Ensure the performance, security, and reliability of the loyalty platform, proactively addressing technical challenges and implementing best practices
Drive the adoption of agile methodologies, ensuring efficient project delivery and continuous feedback integration. Manage project timelines, resources, and risks effectively
Provide UX expertise and guidance to ensure a seamless and engaging customer experience across all touchpoints
Qualification
Required
Bachelor's degree in computer science, Engineering, or a related field
10+ years of experience in IT, with a focus preferably on data engineering, backend systems
Proven experience leading technical teams and delivering technology projects
Understanding of Loyalty Rule Engine or similar rule-based systems
Event-driven architecture; Integration patterns; Data flows; SaaS platforms and their offerings
Excellent communication, collaboration, and leadership skills
Experience with agile development methodologies
Preferred
Nice to have experience with driving and delivering end-to-end loyalty business processes
Strong UX expertise and a passion for creating user-friendly applications
Experience with personalization engines and recommendation systems
Experience in the beauty industry
Benefits
Medical, Dental, Vision, 401K
Flexible Time Off
Paid Company Holidays
Paid Vacation
Vacation Buy Program
Volunteer Time
Summer Fridays & More!
VIP Access to L’Oréal’s Internal Shop for Discounted Products
Monthly Mobile Allowance
Unlimited Access to E-learnings
Lunch & Learn Sessions
Mentorship Programs, & More!
Employee Resource Groups
Access to Mental Health & Wellness Programs
Company
L'Oréal
No.1 Beauty Group Worldwide. No.1 most innovative company in Europe (Fortune's ranking).
10001+ employees
H1B Sponsorship
L'Oréal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (6)
2022 (1)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
David Greenberg
CEO L’Oréal USA and President, North America Zone
Haley Cohen
Chief of Staff to the CEO of L’Oréal USA
Recent News
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2025-11-01
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