HME · 12 hours ago
Product Training Specialist
Carlsbad, CA
Full-time
Hybrid
Entry, Mid Level
$28.70/hr - $38.27/hr
2+ years expHME is a company that has been creating innovative products for the drive-thru and pro-audio industries since 1971. They are seeking a Product Training Specialist to develop and deliver technical training, support troubleshooting, and ensure customer satisfaction through effective training and feedback mechanisms.
Customer ServiceElectronicsProduct Design
Responsibilities
Creates and executes process to ensure our external service providers and domestic installers have enough technical information to effectively install, service and represent HME products
Ensures that we secure HME intellectual property and that it is not disclosed to unauthorized entities
Ensures service strategy supports HME sales strategy
Diagnoses and resolves technical issues at customer locations, on the telephone, via email, or over teleconferencing mediums as needed
Works with Engineering, Product Management, Tech Support and Sales to resolve technical problems as requested
Audits domestic and international certified installers to ensuring they meet HME standards
Develops and updates product training material to include customers, third party installers, dealers, and distributors beyond basic "how-to" sessions to teaching the underlying logic of systems, which helps field techs troubleshoot more effectively
Conducts technical product training to various audiences including employees, customers, end-users, third party vendors, third party installers, dealers, distributors, facilitating high-engagement virtual workshops using interactive tools (polls, quizzes, simulations, and virtual labs)
Meets with customers to install and monitor test installations and product approvals
Creates and maintains training logs and recertifications for all trained personnel as required analyzing training impact data and metrics to prove learning outcomes and business ROI
Assists Product Marketing and Sales with product approvals by visiting customer test/approval locations, providing feedback and recommendations as required
Conducts audits and creates feedback capability with end customers and monitors feedback to ensure dealer, installers, and distributors effectiveness of installing and troubleshooting HME products
Work with Sales team at tradeshows and other events are requested
Performs all other job responsibilities as assigned
Qualification
Required
Strong customer service skills
Proven record of resolving technical issues
Strong verbal and written communication skills
Strong working knowledge of PowerPoint and other training development tools
Strong data analysis skills
Positive, poised, professional, and helpful presence
2 years related technical experience
1 year of developing and/or conducting training
Use of digital tools such as Articulate, Teams, LMS training systems
Associates Degree or Trade School Certification
Ability to undertake domestic and international travel (20-30%) for multi-day on-site assignments at customer or distributor facilities
Ability to work overnight shifts
Benefits
Tuition reimbursement
3 weeks paid vacation your first year
Paid holidays
Medical, vision, and dental coverage
Pet insurance
Life insurance
401K contributions
Company
HME
Founded in 1971, HM Electronics (HME) is a family of industry-leading companies dedicated to Quality & Continuous Improvement in the Drive Thru and Pro Audio sectors.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
D
Daren Haas
Chief Strategy Officer
T
Todd Clyde
President
Recent News
2025-05-06
2025-02-16
2025-02-16
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