Digitas North America · 9 hours ago
Associate Director, Content Strategy
Boston, MA
Full-time
Hybrid
Lead/Staff, Director/Executive
$118K/yr - $153K/yr
8+ years expDigitas North America is a Networked Experience Agency focused on creating magnetic experiences for brands. They are seeking a Content Strategist who can lead teams in crafting a vision and building content ecosystems, particularly in the context of digital transformation projects and AI integration.
Marketing & Advertising
Responsibilities
Be the go-to expert for our teams and clients, guiding them through the thorniest content challenges with a clear, compelling vision
Own the end-to-end process for making content work, from audits and ecosystem maps to governance that sticks
Architect the scaffolding for incredible experiences, creating and evolving information architecture, content models, and taxonomy structures
Craft the strategic frameworks—from voice & tone to systemized content patterns—that ensure quality and scalability
Collaborate deeply with our Experience Design, Product, and Dev teams, because you know that’s where the magic happens
Dive headfirst into the future, co-leading conversation strategy for chat, voice, and the next generation of agentic AI
Get your hands dirty building dialogue flows, interaction scripts, and the guardrails that make automated conversations feel human
Put your deep understanding of LLMs to work, navigating everything from prompting and context windows to hallucination risks and model limitations
Architect the systems behind the conversation, from intent taxonomies and entity structures to the AI content pipelines that power it all
Qualification
Required
8+ years in content strategy, UX writing, content design, or similar strategic roles, with a background in an agency or consulting environment
A portfolio that showcases your experience designing large-scale, enterprise-level content systems and solving real user problems
A deep expertise in the foundations: content architecture, IA, governance, lifecycle management, and multi-channel planning
Proven experience in the future of content: You're a pro in conversation strategy and design, you understand the behavior of LLMs, and you have experience with conversational AI platforms (like chatbots, voice assistants, and agentic systems)
The ability to translate massively complex systems into simple, compelling stories that get everyone on board
A love for working in fast-paced environments where you can riff, ideate, and build with cross-disciplinary teams
Informed opinions, loosely held
A skill or passion we wouldn't have thought to list here
Benefits
Medical coverage
Dental
Vision
Disability
401K
Parental and family care leave
Family forming assistance
Tuition reimbursement
Flexible time off
Company
Digitas North America
Digitas North America is the Connected Marketing Agency that provides digital media, and creative development.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Megan Jones
Chief Media Officer
Recent News
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