HCLTech · 9 hours ago
Senior Support Manager
El Paso, TX
Full-time
Onsite
Senior LevelHCLTech is seeking a Senior Support Manager to resolve queries received from employees related to payroll, benefits, compensation, or HR records. The role involves utilizing HRMS systems to provide appropriate responses, processing HR transactions, and supporting employees with HR questions while contributing to building a knowledge base for frequently asked HR queries.
Information and Communications Technology (ICT)IT ManagementOutsourcingSoftwareTelecommunications
Responsibilities
Resolve queries received from employees related to payroll, Benefit, compensation or HR records for both voice and Non- Voice
Utilize available resources like HRMS systems, knowledge repositories, company refernece documents to provide most appropriate response to the requestor
Supports employees with 1st level HR questions and escalates to 2nd and 3rd level HR Service as necessary
Escalate unresolved or sensitive issues to internal teams
Processes HR transactions, records statistics and handles highly confidential material
Handle Hire-to-Retire queries on ongoing basis
Interprete policy and explain procedures
Schedules, follow-ups and monitors actions and deadlines according to relevant processes
Support additional tasks as assigned
Compiles data for analysis and reporting, performs routine analyses and creates standard as well as customized reports
Contributes to building a knowledge base for frequently asked HR questions
Actively shares knowledge with the in-country HR teams as well as within the HR Shared Service Organization
Deputises and supports other HR Shared Service team members as appropriate
Review and contributes to building a knowledge base for frequently asked HR questions
Qualification
Required
Excellent written and verbal communication skills in English
Experience in HR Helpdesk/Query Resolution
Proficiency in using MS Office (especially MS Excel, Word and Outlook)
Hands on experience and in both Voice and Non-Voice
Problem Solving ability
Knowledge of handling company policies across all business formats
Company
HCLTech
HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
Founded in 1976
10001+ employees
H1B Sponsorship
HCLTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2975)
2024 (3974)
2023 (3649)
2022 (3861)
2021 (4093)
2020 (4317)
Funding
Current Stage
Public CompanyTotal Funding
$220MKey Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO
Leadership Team
Vijayakumar C.
Chief Executive Officer
Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
Recent News
Deccan Chronicle
2026-01-25
Hindu Business Line
2026-01-24
Company data provided by crunchbase