NYC Health + Hospitals · 11 hours ago
Epic Applications Analyst / CBA2 129276
NYC Metro Area
Full-time
Onsite
Mid Level
3+ years expNYC Health + Hospitals is seeking an Epic Applications Analyst to assess, design, develop, and implement clinical systems across the organization. The role involves gathering and documenting business requirements, collaborating with stakeholders, and ensuring quality standards in software development and project management.
Health CareHome Health CareHospitalMedicalNursing and Residential Care
Responsibilities
Analyze and document business requirements and processes; communicate requirements to technical personnel through the construction of basic conceptual data, process models and flowcharts, and technical specifications
Interview end users, stakeholders, and project sponsors in order to assess business and clinical needs; create business, functional, and technical requirements document based on captured data and, in accordance with departmental protocol/standards
Convert information gathered into specific details including data sources, data and user types, interface components, interface navigation needs, reporting needs and administrative system needs
Define external interfaces, constraints, quality issues and other non-functional requirements
Provide project management team with identified risks, concerns, and ambiguities discovered during the gathering of requirements; assist team in developing solutions
Partner with project managers to complete requirements documentation, in accordance with project schedule
Plan, organize, facilitate, and lead meetings and workgroups as well as oversee and execute follow-up activities
Ensure software development team accounts for all defined technical requirements, in coordination with quality assurance team. Ensure that all quality standards comply with internal policies and industry standards
Document changes to baseline requirements through standard change control process. Document software test plans, technical requirements, release notes, user and training guidelines and other materials
Plan, coordinate, and support unit acceptance testing and subsequent deployments, in coordination with other team leaders
Perform end user and application support functions including problem solving and resolution of application function defects. Provide systems and application training
Develop and execute project presentations
Participate in special projects, as required
Provide training to and serve as a mentor for junior clinical business analysts and/or other appropriate project team members; manage and evaluate work products for assigned team members
Participate in the development of various departmental training initiatives
Interview junior clinical business analysts and/or other appropriate project team members
Identify opportunities for process improvements and provide analysis and propose change and communicate strategies
Provide supervision and guidance to junior clinical business analysts, clinical business analysts assigned at Level I, consultants, and/or other appropriate project team members
Interview junior clinical business analysts, clinical business analysts assigned at Level I, consultants, and/or other appropriate project team members
Qualification
Required
ASAP Epic certification required
Must be able to review and document business requirements and processes; communicate requirements to technical personnel through the construction of basic conceptual data, process models and flowcharts, and technical specifications
Will be able to complete daily tasks assigned, actively participate in operational and team meetings
Will be able to work on difficult tickets and tasks and participates in demand resolution
Must be able to assist and guide junior analysts and team members
Must be able to integrate, and be able to manage the stability of Epic application for NYCHH customers
Show the ability to fulfill system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing; using appropriate judgment in escalating issues and challenges to the Team Lead
Microsoft Office Applications
Good communication and presentation skills
Strong attention to detail and ability to organize
Must be able to work independently, as well as within a team environment
Should have prior experience with ticketing systems and change management processes
Strong customer service track record
A Masters degree or advanced clinical degree from an accredited college or university and one (1) year of experience gathering and documenting business, clinical, and/or functional requirements using interviews, document analysis, workshops, surveys, site visits, business process descriptions, scenarios, business analysis, task and workflow analysis or related in a clinical, allied health, non-allied health, behavioral health, information technology, information services, business, analytics or related area; or, one (1) year of experience in a relevant clinical and/or healthcare administration role/function; or
A Baccalaureate degree from an accredited college or university and three (3) years of experience as described above; or
A satisfactory combination of education, training, and experience
Specialty certification(s) issued by a national commercially available program, state, professional society, academic or technical institution in an area(s) listed above, may be credited on a month-to-month basis toward the required work experience for a total of one (1) year
Preferred
Proficiency/certification in assigned application-ASAP, is preferred and/or must be obtained within 6 months of hire. This certification/proficiency must be maintained, and all continuing education must be passed to retain employment
Healthcare Experience Preferred
At least 1 full life cycle implementation, other implementation of systems, major system upgrade, or application preferred
Knowledge of Information Technology Infrastructure Library (ITIL) processes, previous management and project management experience, and participation in previous systems implementations, preferred
Company
NYC Health + Hospitals
NYC Health + Hospitals is an interconnected system of hospitals, health care centers, nursing homes, and home care.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$3.9MKey Investors
The Leona M. and Harry B. Helmsley Charitable Trust
2022-07-26Grant· $3.9M
Leadership Team
Danielle DiBari
SVP Business Operations, Chief Procurement Officer and Chief Pharmacy Officer
Deborah Brown
Chief External Affairs Officer and Senior Vice President
Recent News
Fierce Healthcare
2026-01-03
Crain's New York Business
2025-12-02
Crain's New York Business
2025-11-22
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