Customer Support Specialist II (Accounting) jobs in United States
cer-icon
Apply on Employer Site
company-logo

Clubessential · 6 days ago

Customer Support Specialist II (Accounting)

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level

Clubessential provides cutting-edge cloud-based software solutions tailored for the private club and collegiate athletic markets. The Customer Support Specialist II (Accounting) will provide advanced technical and functional support to clients, focusing on payment solutions and accounting while managing client relationships and resolving issues.

Enterprise SoftwareGolfMarketingSoftware

Responsibilities

Serve as the initial contact for client support requests via phone, email, chat and voicemail, ensuring timely and effective resolution
Provide advanced support for Clubessential products including accounting, payments, membership, banquets, reporting, hardware integrations, and related technical environments
Document client interactions comprehensively in CRM systems and manage escalation to higher support levels when necessary
Engage with clients to understand their needs, offering value-added solutions and demonstrating technical proficiency
Troubleshoot payment solution issues and work with third-party partners to resolve complex problems related to credit card devices, networking and processing
Act as a trusted advisor to clients, managing expectations and promoting product adoption
Proactively monitor client utilization and health, identify at-risk accounts, and implement strategies to improve retention and satisfaction
Maintain full product knowledge by engaging in product release information along with any new products or services offered
Assist Product team and Internal Customers to develop ideas, concepts and solutions that help the product meet company objectives allowing for company growth and ease to implement and support the product ongoing
Own and resolve complex, multi-system client issues related to payment processing, accounting workflows, and reporting with minimal escalation

Qualification

AccountingPayment solutionsTechnical proficiencyFinancial processesProcess-orientedCommunication skillsProblem-solving skillsTeam-oriented

Required

Bachelor's degree in Business Administration, Accounting, Finance, or a related field preferred
Strong technical proficiency with curiosity and ability to quickly learn new software and technologies
Solid understanding of financial processes including budgeting, forecasting, and financial reporting
Exceptional communication skills with the ability to interact effectively with both technical and non-technical stakeholders
Demonstrated problem-solving skills and the ability to manage multiple priorities in a fast-paced environment
Process-oriented with a knack for improving and streamlining operations
Team-oriented with a proactive approach to client support and relationship management

Company

Clubessential

twittertwittertwitter
company-logo
Clubessential is a Cincinnati-based provider of software for golf and yacht clubs.
dateFounded in 1998
location
Cincinnati, Ohio, USA
people-size51-200 employees
web-link
http://www.clubessential.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
Battery Ventures
2016-07-21Series Unknown

Leadership Team

leader-logo
Jason House
Chief Technology Officer
linkedin
leader-logo
Brian Carley
Senior Vice President & Chief Financial Officer
linkedin

Recent News

PE Hub
LEA buys TAC from PE-backed Clubessential
2025-11-11
Seattle TechFlash
Clubessential CEO takes us inside merger to create $900M company
2025-09-19
EIN Presswire
Clubessential and MobiCom enter agreement for Integrated Member Functionality
2025-02-05
Company data provided by crunchbase