UserGems 💎 · 22 hours ago
Account Manager- Expansion
United States
Full-time
Remote
Mid, Senior Level
$144K/yr - $192K/yr
3+ years expUserGems is an AI Command Center for Signals, Outbound, and ABM, aiming to provide a comprehensive solution for businesses. The Account Manager will be responsible for driving expansion within a defined set of commercial accounts by creating and managing a proactive expansion pipeline and partnering closely with Customer Success to achieve revenue growth.
Artificial Intelligence (AI)Machine LearningMarketingPredictive AnalyticsSaaSSales
Responsibilities
Consistently create pipeline from whitespace, not just from support tickets or inbound asks
Run 10–15 active expansion cycles at once without losing control of next steps
Build at least two champions in priority accounts and multi-thread to power
Hit or exceed your incremental expansion target while improving team processes
Identify opportunities in existing accounts: departments, teams, personas, and use cases not currently covered
Run internal prospecting: stakeholder mapping, outreach, discovery, and multi-threading to build champions and executive alignment
Create clear value hypotheses tied to customer outcomes (not feature pitches)
Lead expansion discovery, qualification, close plans, and negotiation for upsells/cross-sells within your book
Maintain accurate forecasting and pipeline hygiene in Salesforce
Coordinate internal resources (CSM, Product, Leadership) to advance deals
Operate as the commercial counterpart to the CSM: CS owns adoption/health; you own expansion pipeline and closes
Run joint account planning, QBR prep, and quarterly whitespace reviews
Shadow your first expansion deal
Learn about our product + customer segments
Meet your colleagues on the CSM and AM team
Get hands on with the product yourself
Complete stakeholder maps and expansion hypotheses for top 25 accounts
Establish operating cadence with CSMs; baseline your book (usage, adoption, renewal timing)
Start building pipeline by week 3
Consistent outbound motion underway
Multiple opportunities in mid/late stages; aim for first closed-won expansion(s)
Qualification
Required
3-5 years of quota-carrying experience in B2B SaaS with a strong track record in expansion / existing customer growth
You have a firm grasp on SaaS sales best practices
Strong discovery + value framing skills: can tie outcomes to business impact and run a clean close plan
Highly organized with strong CRM discipline and forecasting
You are comfortable with internal prospecting: mapping accounts, finding new stakeholders, and creating opportunities (not just taking inbound)
You've become a trusted resource for your prospects, customers, and teammates
You are an excellent cross-functional partner: you thrive working with CS, Product, and leadership teams to move accounts forward
You are comfortable leading 'business value' and 'ROI' conversations
Willing to become a technical expert yourself without relying on a dedicated Solutions Engineer
Benefits
Competitive salary and benefits
Company
UserGems 💎
UserGems is the AI Command Center for outbound and ABM. One place for all your signals, data, and prioritization.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$22.4MKey Investors
Craft VenturesUncork Capital
2021-10-26Series A· $20M
2021-01-01Seed· $2.4M
2015-03-23Seed
Leadership Team
Stephan Kletzl
Co-Founder and CTO / Data Protection Officer
Christian Kletzl
AI GTM
Recent News
Destination CRM
2025-08-06
Company data provided by crunchbase