Web Customer Support Specialist jobs in United States
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Cook Systems · 23 hours ago

Web Customer Support Specialist

positionGreater Orlando
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

Cook Systems is a certified veteran-owned IT consulting firm that has been helping businesses and professionals grow through innovation and integrity since 1990. They are seeking an experienced Help Desk Professional to provide technical support and guidance on user interface, browser, hardware, and software issues, while coordinating efforts with the Help Desk for effective resolution of customer inquiries.

Information ServicesInformation Technology
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Provide technical support and guidance on user interface, browser, hardware, and software issues
Troubleshoot and resolve technical service and equipment problems by analyzing and diagnosing faults using established procedures
Maintain a knowledge database and call tracking database to improve problem resolution quality
Coordinate with the Help Desk to ensure effective resolution of external customer inquiries
Work collaboratively in a team environment, sharing information and assisting colleagues with calls
Provide feedback to the Web development team for site improvements based on customer feedback
Occasionally lead projects and mentor junior technical staff

Qualification

Technical supportProblem-solvingCustomer serviceTeam collaborationProject leadership

Required

Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent work experience
Minimum of 3 years IT work experience in PC or client/server platform, network, or systems administration within relevant computing environments
Intermediate professional level competence, able to work on projects of medium to high complexity
Strong customer service skills and ability to interface effectively with external customers
Excellent problem-solving and troubleshooting abilities
Ability to work collaboratively in a team setting and occasionally lead projects

Benefits

Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included.
Protect what matters most with life, critical illness, and accident insurance through Unum—because your family’s security matters.
Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you’re never caught off guard.
Build your future with our 401(k) plan through The Standard. You’re eligible after just six months—because long-term success deserves a strong foundation.

Company

Cook Systems

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Cook Systems is an information technology and services company.
dateFounded in 1994
location
Memphis, Tennessee, USA
people-size201-500 employees
web-link
https://cooksys.com/

H1B Sponsorship

Cook Systems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (3)
2022 (2)
2021 (2)
2020 (3)

Funding

Current Stage
Growth Stage

Leadership Team

W
Wayne Cook
Chairman, founder
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Company data provided by crunchbase