JLL · 1 day ago
Regional Workplace Experience Lead – Americas
Houston, TX
Full-time
Onsite
Mid, Senior LevelJLL empowers you to shape a brighter way, and they are seeking a Regional Workplace Experience Lead to implement workplace experience initiatives across the Americas. This role involves managing partnerships, driving continuous improvement, and enhancing employee engagement strategies in alignment with global objectives.
CommercialReal Estate
No H1B
Responsibilities
Serve as strategic advisor and relationship champion within vested partnership model ensuring mutual success and continuous value creation
Identify and develop strategic goals, priorities, and desired outcomes aligned with global vision
Collaborate closely with Global Workplace Experience team to ensure global consistency across all initiatives
Champion and promote Workplace Experience initiatives to business leadership while identifying key areas of support for business units
Foster strong relationships with clients, key stakeholders, and customers by facilitating regular customer forums for 360-degree feedback
Work closely with Regional Director to establish robust governance framework including annual, quarterly, and monthly governance meetings
Plan, manage, and implement site-specific Workplace Experience Program initiatives aligned with global vision and adapted to regional needs
Drive continuous improvement through shared data analytics and transparent benchmarking for enhanced performance
Identify opportunities for service enhancement while assisting clients in making informed decisions regarding cost and value add
Report on progress, share innovation and best practices, and celebrate successes across regional implementations
Promote and deliver Workplace Experience initiatives while developing business cases for program pilots with site team support
Assist on-site teams in building project plans to achieve desired outcomes while providing comprehensive progress reports
Identify key themes to support program objectives and ensure successful initiative implementation
Oversee regional engagement strategy to enhance workplace experience and employee satisfaction
Support sites in implementing and delivering their engagement plans with strategic guidance and resources
Collaborate with business resource groups and communications teams to ensure necessary support for engagement initiatives
Collaborate with partners for Workplace Strategies and Change Management programs
Champion global workplace experience roadmap while working closely with global Workplace Experience Centre of Excellence Leads
Qualification
Required
Degree or diploma in appropriate discipline
Relevant experience in workplace, corporate real estate, hospitality, events, or service industry
Track record of co-creating innovative solutions that deliver measurable outcomes
Knowledge of processes including visitor management, meeting room support, employee engagement, internal communications, and facility management
Understanding of workplace analytics to make data-driven decisions
Awareness of generic office design and ways of working principles
Exceptional stakeholder management with ability to build trust-based relationships at all levels
Experience working across multiple countries with familiarity of diverse cultures in Americas region
Demonstrated ability to effectively communicate and engage with stakeholders including team members, colleagues, and external clients
Willingness and ability to travel as required
Preferred
Portuguese and/or Spanish language skills for enhanced regional communication
Experience with global workplace experience program implementation
Background in change management and strategic partnership development
Knowledge of governance framework establishment and management
Understanding of vested partnership models and value creation strategies
Benefits
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
Founded in 1783
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.59B2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2026-01-07
Morningstar.com
2025-12-29
Company data provided by crunchbase