Smith+Nephew · 12 hours ago
Pressure Injury Prevention Customer Success Specialist (NYC / Boston)
US - Boston, MA
Full-time
Onsite
Mid Level
$75K/yr - $85K/yr
3+ years expSmith+Nephew is a company that designs and manufactures technology to enhance living. They are seeking a Pressure Injury Prevention Customer Success Specialist to drive adoption and optimize the LEAF technology platform through clinical education and support for high-value customers.
Medical Device
Responsibilities
Drive adoption, optimization, and expansion of the LEAF technology platform
Deliver clinical education and ongoing support to ensure high utilization across assigned LEAF accounts
Lead initial customer training and plan Go-Live events including change management
Provide continuing education through initiatives like Turn Academy and monthly data reviews
Serve as front-line clinical support for high-value LEAF customers, collaborating with various teams to onboard new accounts
Train and educate clinical staff on product features, best practices, and workflow integration
Troubleshoot issues and provide remote or on-site assistance to ensure a seamless user experience
Develop partnerships with clinical teams and quality departments
Leverage LEAF’s suite of reports to deliver actionable insights and support Quarterly Business Reviews
Identify opportunities to integrate LEAF into electronic health records and other healthcare technologies
Help grow the business by identifying expansion opportunities within current accounts and qualifying new leads
Qualification
Required
Strong clinical foundation, ideally as a Registered Nurse
Bachelor's degree preferred
At least three years of clinical experience
Prior exposure to clinical technology platforms highly desirable
Solid understanding of hospital turning and repositioning protocols
Strong data analytics skills
Confident presenting, training, and communicating with diverse clinical teams
Comfortable traveling up to 50% as needed
Self-starter mindset
Passion for innovation, patient care, and improving clinical outcomes
Collaborative and team-oriented
Benefits
401k Matching Program
401k Plus Program
Discounted Stock Options
Tuition Reimbursement
Flexible Personal/Vacation Time Off
Paid Holidays
Flex Holidays
Paid Community Service Day
Medical
Dental
Vision
Health Savings Account (Employer Contribution of $500+ annually)
Employee Assistance Program
Parental Leave
Fertility and Adoption Assistance Program
Hands-On
Team-Customized
Mentorship
Discounts on fitness clubs
Travel and more!
Company
Smith+Nephew
Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Katerina Dodbiba
SVP, CFO Orthopaedics, Sports Medicine & ENT
Pierre Palassian
SVP, CFO Global Operations, Quality and Regulatory Affairs
Recent News
2025-10-06
2025-10-03
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