Edgewood Tahoe Resort · 1 day ago
Spa Receptionist
Stateline, NV
Full-time
Onsite
Entry Level
2+ years expEdgewood Tahoe Resort is a luxury destination seeking a Spa Receptionist to be the first point of contact for guests. The role involves providing exceptional service, managing spa reservations, and ensuring a seamless guest experience in accordance with Forbes Five-Star standards.
Adventure TravelRecreationTravel
Responsibilities
Greet all spa guests with a gracious, welcoming demeanor, adhering to luxury hospitality standards
Maintain detailed knowledge of spa treatments, therapists, promotions, and wellness programs to provide informed recommendations and upsell where appropriate
Coordinate all spa reservations via phone, email, and in-person with precision and discretion
Manage daily scheduling for spa therapists and ensure efficient appointment flow
Ensure the reception area, retail displays, and waiting lounges are impeccably maintained and presented at all times
Accurately process payments, reconcile daily transactions, and handle billing inquiries with confidentiality
Collaborate with therapists, Spa Attendants, and other departments to ensure seamless guest service
Respond promptly to guest requests, concerns, and feedback with professionalism and discretion
Maintain strict confidentiality of guest information in accordance with resort and Forbes standards
Perform other related duties as assigned to support the overall success of the team and business
Qualification
Required
Ability to work flexible schedules, including nights, weekends, and holidays
Minimum of 2 years in a luxury hospitality or spa environment
Excellent interpersonal and communication skills, both verbal and written
Proficient in spa software systems and Microsoft Office
High attention to detail, organization, and ability to multitask in a fast-paced setting
Warm, professional, and polished presentation
Must be able to safely lift, move, and stack items weighing up to 40 lbs
Able to perform physical tasks, including bending, lifting, and standing for extended periods
Company
Edgewood Tahoe Resort
Set along the beautiful shoreline of Lake Tahoe, Edgewood Tahoe has been a world-class destination for lodging, golf, dining, weddings and special events since 1968.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase