Amphenol Communications Solutions · 19 hours ago
Customer Success & Technical Training Manager
Santa Clara, CA
Full-time
Onsite
Senior Level, Lead/Staff
$130K/yr - $170K/yr
10+ years expAmphenol Communications Solutions (ACS) is a world leader in interconnect solutions for various electronics markets. The Customer Success & Technical Training Manager is responsible for ensuring customers achieve maximum value from products and services through effective customer success initiatives and technical training.
HardwareManufacturing
Responsibilities
Define and implement a customer success strategy aligned with HSIO CN business goals
Drive initiatives to improve customer satisfaction, retention, and long-term partnerships
Serve as the voice of the customer, ensuring feedback drives product and process improvements
Establish KPIs to measure customer success performance (NPS, CSAT, adoption rates, support response times)
Lead the development and delivery of technical training programs for customers, including workshops, webinars, and product documentation
Ensure customers fully understand product specifications, installation, operation, and troubleshooting
Collaborate with Engineering and NPI teams to translate technical product knowledge into accessible training materials
Build scalable onboarding programs to support multiple global customers
Partner with Sales, Product Marketing, Operations, and Quality teams to align customer experience initiatives with business objectives
Work with NPI teams to ensure smooth product adoption and knowledge transfer during new product launches
Identify gaps in internal and customer knowledge and implement solutions to address them
Recruit, mentor, and develop a high-performing team of Customer Success Managers and Technical Trainers
Establish clear objectives, success metrics, and professional development plans for the team
Promote a culture of continuous learning and customer-first thinking across the organization
Implement and optimize customer success and training processes, leveraging CRM, MES, ERP, and BI tools
Develop digital resources, e-learning modules, and knowledge management systems for scalable training
Monitor metrics and continuously improve workflows to enhance efficiency and customer satisfaction
Qualification
Required
Bachelor's degree in Engineering, Business, or related field; MBA or Master's preferred
10+ years of experience in customer success, technical training, or customer-facing roles in electronics, connectors, or high-tech manufacturing
Proven experience in managing cross-functional teams and global customer programs
Strong understanding of product lifecycle, NPI, and manufacturing operations
Experience with CRM, MES, ERP, and BI tools; comfortable leveraging technology to drive customer engagement
Exceptional communication, coaching, and stakeholder management skills
Must be able to travel internationally up to 50%
Preferred
MBA or Master's degree
Benefits
Career growth within a global organization
Company
Amphenol Communications Solutions
Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$14.68MKey Investors
Target Partners
2010-02-22Acquired
2008-05-02Series D· $8.26M
2002-04-05Series A· $6.42M
Leadership Team
John Frisby
CEO
Company data provided by crunchbase