WEX · 1 day ago
Back-Office Transaction Support (BPO) 3
North Dakota, United States
Full-time
Hybrid
Entry, Mid Level
$21.60/hr - $25.10/hr
2+ years expWEX is a financial technology service provider that specializes in payment solutions. The Senior Specialist is responsible for executing and maintaining mastery of all Payment Operations workflows, managing daily risks, and driving procedural improvements.
Financial ServicesFinTechPaymentsSoftware
Responsibilities
Oversee and execute all aspects of daily payment processing, including reviewing, balancing, post-processing, and sending deposits
Drive and finalize complex daily balancing and intricate ACH entry/verification procedures
Manage all AM/PM pull request tasks and ensure compliance with cut-off times
Implement and maintain spreadsheets to track key performance indicators, complete reconciliation tasks, and proactively identify and correct errors
Lead internal quality control measures to uphold the highest standard of data integrity and processing accuracy
Take ownership of and resolve emergent issues and complex transaction discrepancies escalated from Level 2 or identified through quality review
Furnish essential support to external partners and internal stakeholders (e.g., Treasury, Accounting) by managing complex inquiries and reprocessing requests
Instrumental in the identification and IMPLEMENTATION of process enhancements to drive execution efficiency
Proactively identify and embrace opportunities to integrate AI and automation technologies to drive scale, reduce reliance on manual processes, and mitigate operational risks
Serve as the primary mentor for Payment Operations Specialist (L1) and Specialist II (L2) team members, providing coaching on complex workflows
Contribute to the formal review and finalization of updated procedural documentation for communication to the broader team
Qualification
Required
Basic computer proficiency, including the ability to navigate software applications and use email
Ability to perform accurate data entry with strong attention to detail
Excellent communication, interpersonal, and organizational skills
Ability to follow written and verbal instructions
Willingness and ability to learn new software and processes quickly
Ability to work effectively in a team environment
Must successfully pass a background investigation
Preferred
2+ years of experience in payment processing or a similar role
Advanced knowledge of RDCPoint and RightNow systems
Proactive attitude and a willingness to take initiative
Strong understanding of regulatory requirements related to payment processing
Proficiency in Google Sheet and/or Microsoft Office and database navigation
Experience working in a remote setting
Strong preference for candidates located in Fargo, North Dakota or Edina, Minnesota due to required in-office duties, including package handling
Benefits
Health, dental and vision insurances
Retirement savings plan
Paid time off
Health savings account
Flexible spending accounts
Life insurance
Disability insurance
Tuition reimbursement
Company
WEX
Wex is a financial technology service provider for fleet, travel and healthcare industries.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$900MKey Investors
Warburg Pincus
2025-02-25Post Ipo Debt· $500M
2020-06-30Post Ipo Equity· $90M
2020-06-30Post Ipo Debt· $310M
Leadership Team
Melissa Smith
Chair and Chief Executive Officer
Sachin Dhawan
Chief Technology Officer
Recent News
Morningstar.com
2026-01-22
2026-01-20
2026-01-20
Company data provided by crunchbase