CAVA · 19 hours ago
Sr. Technical Analyst Workforce Management Systems
Plano, TX
Full-time
Hybrid
Senior Level
$115K/yr - $135K/yr
5+ years expCAVA is a company that values authenticity and excellence in its operations. They are seeking a highly skilled Senior Technical Analyst to oversee and support workforce management systems, ensuring they are scalable and aligned with business needs while providing technical expertise and support to various stakeholders.
Food and BeverageFood ProcessingHospitalityRestaurants
No H1B
Hiring Manager
Beth McCrea (Zboran)
Responsibilities
Serve as the technical subject matter expert for WFM platforms, including forecasting, scheduling, time & attendance, and labor optimization modules
Configure business rules, pay codes, work rules, schedules, and accrual logic in alignment with labor policies and compliance requirements, while ensuring they meet operational needs and drive efficiency
Maintain and optimize system parameters to ensure accurate forecasts, schedules, and labor calculations
Design, test, monitor, and troubleshoot integrations between WFM systems and upstream/downstream platforms, including HRIS, payroll, ERP, POS, and data lake environments
Ensure data accuracy, timeliness, and reconciliation across all connected systems
Develop and maintain detailed technical and functional documentation, including workflows, integration points, and system architecture
Partner with engineers and vendors to resolve defects, manage upgrades, and support releases
Coordinate with internal IT, architecture, and security teams to ensure system security, data integrity, and compliance with relevant standards
Conduct root-cause analysis on forecast accuracy, productivity, and labor variance issues
Support technical forecasting models and scheduling algorithms, including drivers, assumptions, and constraints
Validate forecast inputs and outputs, analyze variances, and recommend system or process improvements
Establish and document WFM system standards, controls, and best practices
Lead testing efforts for system enhancements, patches, and new functionality
Support audits and ensure ongoing compliance with labor laws and company policies in partnership with Legal, Operations, Manufacturing and HR
Act as a technical advisor to Operations, HR, Legal, Finance, Manufacturing and IT teams by evaluating and recommending technical solutions that improve scheduling accuracy, labor cost control, compliance, and operational efficiency
Drive continuous process improvement initiatives, including automation opportunities within the labor management ecosystem
Cultivate a collaborative environment, encouraging feedback and continuous improvement
Translate business requirements into technical solutions and system configurations
Mentor junior analysts and provide technical guidance across the WFM function
Serve as a product owner within Agile teams by managing backlogs, prioritizing work, and defining acceptance criteria for labor management projects
Promote a culture of reliability, responsiveness, and positive customer service
Qualification
Required
Bachelor's degree in Information Systems, Computer Science, Analytics, Business, or related field (or equivalent experience)
5+ years of Workforce Management (WFM) software experience required
Hands-on experience supporting labor, staffing, or workforce management systems in a restaurant or hospitality environment
Deep understanding of restaurant operations, labor scheduling, staffing workflows, and labor law compliance
Strong technical knowledge of integrations between scheduling tools, POS systems, HR platforms, and other operational platforms
Analytical mindset with problem-solving skills to evaluate technical issues and operational bottlenecks
Excellent communication skills to collaborate and influence effectively with both technical and business teams
Self-directed with strong organizational skills and the ability to manage multiple initiatives concurrently
Knowledge of labor laws, wage and hour requirements, and relevant security and compliance standards
Position requires 3 days in office at our Washington DC headquarters
Benefits
Early Wage Access!
Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community
Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
401k enrollment with CAVA contribution
Company-paid STD, LTD, Life and AD&D coverage for salaried positions
Free CAVA food
Casual work environment
Company
CAVA
At CAVA, we work every day to bring heart, health, and humanity to food.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$738.34MKey Investors
T. Rowe PriceInvusSWaN & Legend Venture Partners
2023-06-14IPO
2021-04-27Series F· $190M
2019-12-10Series Unknown· $40M
Leadership Team
Brett Schulman
Co-Founder & CEO
J
Jonathan Braatvedt
Interim Chief Operations Officer
Recent News
2026-01-13
2026-01-13
2026-01-11
Company data provided by crunchbase