Keiser University · 1 day ago
IT Help Desk Specialist
Fort Lauderdale, FL
Full-time
Onsite
New Grad, Entry LevelKeiser University is seeking an IT Help Desk Specialist to provide support through phone, in-person, and computer assistance. This entry-level position involves troubleshooting hardware and software issues and requires adaptability to changing environments and competing demands.
EducationHigher EducationUniversities
Responsibilities
The installation, assembly and configuring of computers, monitors, network devices and peripherals such as printers, scanners, switches, and related hardware
Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, LAN/WAN network and peripheral equipment problems; makes repairs and corrections where required
Qualification
Required
Entry level IT support
Knowledge of Microsoft programs (i.e., Word, Excel, Outlook, Access, and PowerPoint)
Knowledge of hardware and software support (RAM, SSD and Printers)
Knowledge of VOIP systems
Knowledge of Routers and Switches
Networking essentials
Entra and Intune basics
Must be able to handle multiple tasks
Must have excellent verbal and written skill
Excellent troubleshooting, time, and management skills
Follow process and procedures as documented and communicated
Demonstrates attention to detail
Excellent customer service skills
Basic Understanding of TCP/IP and DHCP
Basic Understanding of Active Directory
Basic Understanding of Microsoft Entra
Basic Understanding of Microsoft Intune
Synthesize complex or diverse information; collects and researches data; uses intuition and experience to complement data
Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions
Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles
Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions
Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
Understands business implications of decisions; aligns work with strategic goals
Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; supports affirmative action and respects diversity
Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence
Prioritizes and plans work activities; sets goals and objectives; develops realistic action plans
Ability to respond to common inquiries or complaints from customers
Strives to continuously build knowledge and skills
An associate degree in MIS or related field is preferred
Other combinations of education and experience may be considered
Working knowledge of personal computer operating systems, networking systems and applications software Windows based
Analytical/problem solving, leadership, organizational, communication, and interpersonal skills
Company
Keiser University
Private non profit university located in Florida
Founded in 1977Fort Lauderdale, Florida, USA
1001-5000 employees
H1B Sponsorship
Keiser University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
$10MKey Investors
Sodexo
2018-11-01Grant· $10M
Leadership Team
Peter Crocitto
COO
Andrew Lee, MBA
Vice Chancellor, Information Technology (CIO)
Recent News
2025-09-18
2025-07-01
Company data provided by crunchbase