The Judge Group · 11 hours ago
Field Service Dispatcher
Shelby Township, MI
Contract
Onsite
Entry, Mid Level
2+ years expThe Judge Group is seeking a detail-oriented Field Service Dispatcher to join their team in Shelby Township, MI. This role is responsible for scheduling and coordinating Customer Service resources, ensuring timely and efficient responses to service requests.
E-LearningInformation TechnologyProfessional Services
Hiring Manager
Kelly Barrymore
Responsibilities
Receive and process internal and external service requests
Review scope of work and site requirements with customers prior to scheduling
Ensure necessary parts, materials, and tools are dispatched to the worksite
Coordinate with Spare Parts and other departments to support proactive planning
Update customers and internal systems regarding scheduling changes
Dispatch Customer Service Technicians according to customer requirements
Follow up with customers post-service to confirm satisfaction and resolve any issues
Maintain ownership of service requests through completion
Collaborate with the Service Supervisor to optimize resource utilization
Adhere to the company’s Quality System and contribute to continuous improvement initiatives
Qualification
Required
Basic computer proficiency and working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, SharePoint, Word)
Strong communication and organizational skills
Ability to multitask and manage priorities in a fast-paced environment
Associate's degree in a technical field or equivalent from an accredited two-year college or technical school
Minimum of 2 years of related experience, or a combination of education and experience
Prior customer service experience, including telephone-based customer interaction
Preferred
Experience with SAP and Salesforce is a plus
Company
The Judge Group
Results through the Power of Experience.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-14IPO
Leadership Team
Charlton Monsanto
Executive Vice President of Integrated Services and Innovation
Recent News
Seattle TechFlash
2025-09-12
2025-08-05
The Judge Group
2025-05-07
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