Carrington Holding Company, LLC · 20 hours ago
Manager, Loan Processing, Retail Center
United States
Full-time
Remote
Mid Level
$80K/yr - $95K/yrCarrington Holding Company, LLC is seeking a Manager for their Loan Processing team. The role involves overseeing loan processors, ensuring adherence to underwriting standards, and identifying process improvements to meet timelines.
Financial ServicesReal Estate
Responsibilities
Carry out management responsibilities in accordance with the organization’s policies and applicable laws, including hiring and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems
Monitor staffing and workflow to ensure proper staffing levels to meet production needs
Hire and train new processing staff, and supervisors as applicable
Mentor, motivate, and assist team members to meet and exceed processing turn times
Monitor processing pipeline for activity, status and accuracy
Train and update processing staff on all operational procedures and investor guidelines and procedures
Instruct and enforce team members’ adherence to all state and federal regulations, mortgage lending and underwriting guidelines, and RESPA requirements
Resolve, escalate, or remedy customer service issues in a professional manner
Monitor pipeline and ensure all required activities are being performed by Borrower, Realtor, Closing Agent, and Appraisal Management Company to ensure timely loan closings
Follow up with processing and team management regarding inactive loans and data integrity
Monitor processing workflows to identify and implement enhancements or changes as needed
Assist the Processors and Sales Managers in resolving complex processing situations involving investor guidelines, processing systems and internal procedures
Qualification
Required
Strong knowledge of all state and federal regulations, mortgage lending and underwriting guidelines, and RESPA requirements
Strong knowledge of the mortgage industry, loan products and programs (FHA, FNMA, FHLMC, Jumbo, VA, USDA, etc.)
Strong customer service skills
Ability to maintain highly confidential information in accordance with Company's privacy policy concerning borrower confidential information
High level of organizational skills and ability to work on several tasks simultaneously
Ability to understand complex problems and to collaborate and explore alternative solutions
Benefits
Comprehensive healthcare plans for you and your family.
Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
Company
Carrington Holding Company, LLC
Carrington Holding Company, LLC is a financial service provider for mortgages, asset management, real estate.
Founded in 2003
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Aman Marwah, MBA
Division Chief Financial Officer
Melissa Witte
VP ESCROW ADMINISTRATION
Recent News
2025-11-04
2025-11-01
2024-04-26
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