Nationwide Marketing Group · 13 hours ago
Customer Account Manager
United States
Full-time
Remote
Mid Level
$45K/yr - $55K/yr
3+ years expNationwide Marketing Group is the largest buying, marketing, and business support organization for independent retailers. The Customer Account Manager serves as a long-term partner to independent retailers, focusing on building trusted relationships and providing guidance to enhance their digital presence.
Retail
Responsibilities
Manages a portfolio of retailer relationships with a strong focus on trust, success, and long-term partnership
Develops a deep understanding of each retailer’s business goals and collaborates with them on strategies that support growth across online and in-store channels
Guides and coordinates website updates to ensure alignment with each retailer’s business goals and brand
Maintains consistent, timely communication through email, phone, and scheduled check-ins to foster strong relationships
Leads and participates in client-facing calls, webinars, and collaborative sessions with field teams
Conducts structured monthly website reviews, tracking progress against shared priorities and action items
Educates and supports retailers on available tools and features to help them confidently leverage the platform
Collaborates cross-functionally with internal teams to advocate client requests and communicate product feedback
Identifies opportunities to enhance the retailer success and growth through additional tools, features, or optimizations
Qualification
Required
Bachelor's degree in Marketing, Business, or a related field, or equivalent professional experience
Minimum of three (3) years of experience in account management, project management, marketing, or a related client-facing role
Demonstrates empathy, professionalism, and a strong commitment to delivering high-quality customer experiences
Understands retail and e-commerce environments and how digital tools support business growth
Communicates clearly and collaborates effectively with retailers and internal partners using a solution-oriented approach
Exhibits strong verbal, written, presentation, and organizational skills to manage multiple client needs effectively
Operates independently with reliability, maintaining focus, accountability, and consistent performance
Applies strong organizational and time management skills to manage competing priorities accurately
Performs effectively in fast-paced, high-volume, and deadline-driven environments
Approaches complex problems with clarity, sound judgment, and practical problem-solving skills
Demonstrates working knowledge of digital marketing concepts such as Google Analytics, SEO, and SEM
Works comfortably in a Windows-based environment and adapts easily to new tools and systems
Preferred
Experience managing or coordinating cross-departmental projects or initiatives
Google certifications, including Analytics Academy, or comparable hands-on experience with Google Analytics
Experience working with website platforms such as WordPress, Shopify, Magento, or similar tools
Experience or certification in SEO content and digital best practices
Benefits
Competitive base pay and performance bonus, dependent on role.
Medical, Dental, Vision with low-cost coverage options
Employer Paid Basic Life/AD&D
Employer Paid Short-Term and Long-Term Disability
MetLife supplemental insurance benefit options
Matching 401K with 100% vesting
Open PTO Policy, Paid Holidays, Paid Maternity/Paternity to help you balance work and personal life
Business casual work environment
Discounts Program on Electronics, Cells Phones, Health & Wellness, Travel, Entertainment, Home & Auto, Pet Insurance and more!
Company
Nationwide Marketing Group
Nationwide Marketing Group works on behalf of thousands of independent retailers, rent-to-own dealers, and custom installers to help them grow their businesses and thrive on their own terms.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tom Hickman
Chief Executive Officer
Dean Sottile
Chief Operating Officer
Recent News
2025-06-11
Furniture Today
2025-06-04
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2025-04-17
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