American Airlines · 8 hours ago
Lead, Performance Assurance
Fort Worth, TX
Full-time
Onsite
Senior Level, Lead/Staff
3+ years expAmerican Airlines is a leading airline company that offers its employees opportunities for growth and development. The Lead, Performance Assurance role involves supporting station success in Customer and Cargo Operations by analyzing data, leading a team, and refining performance observations to enhance operational excellence.
AerospaceAutomotiveTransportationTravel
Responsibilities
Analyze data from various sources to understand areas of opportunity within the station environment, including common drivers and potential solutions
Update the performance assurance audit program(s) to ensure formal and focus reviews are relevant and effective
Develop easy to use and adaptable communication pieces for others to share observation results or educate stations based on key initiatives
Explore and expand automation tools, reporting and resources
Collaborate across diverse groups to identify new focus areas
Maintain detailed station performance assurance review schedule based on emerging trends and risks within the business
Lead a team of geographically diverse individuals
Qualification
Required
Undergraduate degree or equivalent experience/training
3+ years of analytical experience (airport or cargo operational support), with demonstrated ability to develop and manage reporting and data analytics to accomplish project objectives or relevant experience
Ability to create executive presentations and deliver to leadership effectively
Ability to effectively interact with all levels of employees throughout the organization (from front-line employees to senior management)
Ability to multi-task and shift priorities to meet deadlines in a fast-paced, ever-changing work environment
Proficient in Microsoft Office software, including Outlook, Word, Excel, PowerPoint and SharePoint
Demonstrated ability to read and interpret technical documents such as operating instructions, technical and procedure manuals
Excellent facilitation and formal presentation skills
Excellent verbal and written communication skills
Ability to analyze data
Ability to lead and manage a team of diverse individuals
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver's license as required by local authorities, if applicable
Preferred
Masters degree
Experience with reporting tools such as Tableau or Power BI
Benefits
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Company
American Airlines
American Airlines is an airline company that operates a diverse fleet of aircraft, including narrow-body and wide-body jets. It is a sub-organization of American Airlines.
10001+ employees
H1B Sponsorship
American Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (359)
2024 (270)
2023 (253)
2022 (260)
2021 (342)
2020 (263)
Funding
Current Stage
Public CompanyTotal Funding
$1B2023-11-17Post Ipo Debt· $250M
2023-02-08Post Ipo Debt· $750M
2015-01-01Post Ipo Equity
Leadership Team
Doug Parker
Chairman and former CEO at American Airlines
David Seymour
Chief Operating Officer
Recent News
legacy.thefly.com
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-22
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Company data provided by crunchbase