Quevera · 18 hours ago
Availability Manager
Columbia, MD
Part-time
Onsite
Mid, Senior Level
3+ years expQuevera is seeking an Availability Manager to join their team, offering opportunities for innovation and personal growth. The role involves supervising operations center staff, managing incident responses, and fostering a collaborative work environment to ensure operational efficiency and customer satisfaction.
ConsultingInformation ServicesInformation TechnologySoftwareSoftware Engineering
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Supervise 24x7 operations center staff, ensuring effective identification, prioritization, and resolution of operational issues to meet or exceed service level agreements (SLAs) and customer objectives
Implement moderately complex core business processes and actively participate in process improvement initiatives to enhance customer service and operational efficiency. Identify significant process matters or enhancements and drive their successful implementation
Lead incident response during critical outages, coordinating resources, driving rapid resolution, and ensuring timely, clear notification to management and customer points of contact (POCs)
Evaluate employees’ performance, provide coaching and mentoring for professional growth, and address performance issues. Make informed recommendations for personnel actions as needed to build a high-performing team
Prepare and deliver daily reports on incidents, changes, problem tickets, and SLA status. Develop summary reports on major incidents occurring during shifts, ensuring management and stakeholders are well-informed
Prepare and manage operations center staff scheduling to ensure continuous coverage and optimal resource utilization in a 24x7 environment
Communicate professionally and effectively with all levels of personnel, from frontline technicians to senior management, fostering a collaborative and responsive operations culture
Qualification
Required
MUST have a current TS/SCI Polygraph clearance to apply for role
Bachelor's degree in engineering from an accredited college or university is desired
Four (4) additional years of relevant network engineering experience may be substituted for a Bachelor's degree
Three (3) years of related experience
Demonstrated experience scheduling and supervising staff in a 24x7 operational environment
Proficiency with ITSM tools such as Remedy, ServiceNow, Service Manager, or equivalent (required)
Exceptional time management, communication, interpersonal, and presentation skills
Proven ability to communicate professionally with all levels of personnel and stakeholders
Strong leadership skills with a track record of developing high-performing teams
Ability to work in a fast-paced, mission-critical environment with shifting priorities
Availability to provide on-call support or work non-standard hours as needed
Preferred
Experience with enterprise management monitoring tools such as HP OpenView, SolarWinds, or Splunk
Benefits
Medical/Dental/Vision (100% Employer Paid Medical Plan)
Short/Long Term Disability (Employer Paid)
Life Insurance (Employer Paid)
Yearly $5,000 towards education/training/certification.
Employer paid Company Vacation Package for you and a guest !
Quevera will match up to 6% towards your 401K and an additional 4% profit sharing!
Company
Quevera
Quevera offers consulting and software engineering services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lee Simms
CEO
Bryan Pittinger
Chief Information Officer
Company data provided by crunchbase