Aesop · 2 hours ago
Retail Business Manager (District Manager) | Aesop NYC | Full Time
New York, NY
Full-time
Onsite
Mid, Senior Level
$120K/yr - $130K/yr
4+ years expAesop is a global retail organization committed to creating an inspiring and inclusive environment for its employees. The Retail Business Manager will drive retail performance within their designated portfolio, ensuring exceptional customer experiences and strong retail results through effective planning and execution.
BeautyCosmeticsLifestyle
Responsibilities
Delivers on portfolio goals & targets
Integrates observation, review & analysis of portfolio & team performance into daily workflow
Leads proactive development of self & team through training, coaching & feedback
Manages portfolio recruitment and builds dynamic portfolio development & succession plans
Promptly engages in performance recovery
Prioritizes the customer in decision making
Drives optimal productivity & customer outcomes through diligent management of portfolio scheduling
Partners with Training & Performance to grow team capability in line with portfolio & business goals
Holds self & others accountable to consistently deliver positive customer experience
Analyses customer feedback & insights through a customer lens, taking action to enhance customer experience across portfolio
Acts as a conduit between head office & retail & cascades communications in an effective and timely manner
Plans & conducts regular & purposeful store visits
Considers the environment, local community & commercial outcomes in all business decisions
Optimizes inventory management, proactively seizes opportunities & mitigates risk
Upholds compliance & integrates into workflow for self & team
Upholds & demonstrates Aesop brand identity & values
Drives excellence in store environment, product presentation, & team presentation across their portfolio
Partners with marketing & VM & puts forward recommendations to deliver on brand strategy
Stays up to date with Aesop's positioning in the marketplace, shares insights & proposes appropriate actions across their portfolio
Qualification
Required
4-5 years' experience in area management within customer service environment
Prior experience with managing and driving retail results with Department Stores and Specialty retailers
Accomplished at team building, motivation, and development
Proven ability to analyze performance and take appropriate responsive actions
Track record of strong relationship management and collaboration
Proven experience in hiring, training, and developing sales personnel
People Management: Strong leadership skills with the ability to performance manage, coach, and develop a team of sales personnel
Ability to problem solve and make decisions within business boundaries
Strong written and verbal communication skills
Excellent commercial acumen, ability to review market performance and collaborate on improvement strategies and tactics
Excellent organizational skills and a demonstrated ability to multi-task and manage varying stakeholders' requirements
Ability to lead events and community engagement
Proficiency with MS Office including Excel; POS Systems such as Cegid, Retail Pro, or similar
Flexibility to work a retail schedule including evenings, weekends, and holidays
80% of the time spent in store training, coaching and developing teams
Ability to consistently introduce Aesop products to clients through hand demonstrations
Preferred
Bachelor's degree preferred or equivalent years of experience
Experience with new store openings, closures or relocations is a bonus
New York Market experience (highly preferred)
Benefits
Yearly and quarterly bonus potential
Competitive Benefit Package (Medical, Dental, Vision, 401K)
Flexible Time Off (Paid Company Holidays, Paid Vacation, Volunteer Time & More!)
Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products)
Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
Employee Resource Groups (Think Tanks and Innovation Squads)
Access to Mental Health & Wellness Programs
Company
Aesop
Aesop is a cosmetics company offering skincare, haircare, and body care products.
1001-5000 employees
H1B Sponsorship
Aesop has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2023-04-03Acquired
Leadership Team
Patrick Heyraud
Chief Operations Officer
Salene Dean
Amenity Partnerships Coordinator
Recent News
Global Cosmetics News
2026-01-03
2025-12-10
MarketScreener
2025-10-20
Company data provided by crunchbase