SPI - Specialty Products & Insulation · 11 hours ago
CSSR Customer Service Sales Representative
Grand Prairie, TX
Full-time
Onsite
Entry Level
$13/hr - $30/hr
1+ years expSPI - Specialty Products & Insulation is an industry leader in energy-efficient insulation and building materials. They are seeking a Customer Service Sales Representative to work with outside sales and other team members to grow existing customers and create new ones while providing exemplary service and achieving sales quotas.
CommercialConstructionIndustrial Manufacturing
Responsibilities
Generate new and repeat sales by providing product and technical information in a timely manner
Determine customer requirements and expectations in order to recommend specific products and solutions
Proactively recommend alternate products based on cost, availability, or specifications to increase customer satisfaction and improve transaction profitability
Present price, credit, and terms in accordance with standard procedures and customers’ profitability profiles
Accurately process customer transactions such as orders, quotes, or returns over the phone
Provide accurate information regarding availability of in-stock items
Obtain accurate information from vendors relating to shipment dates and expected date of delivery
Increase sales and average order size by means of cross-selling, up-selling, add-on sales, and offering promotional sale items
Educate customers on features and benefits of products in order to improve product related sales and customer satisfaction
Monitor scheduled shipment dates to ensure timely delivery and expedite when necessary
Contact customers following sales to ensure ongoing customer satisfaction
Fill customer requests for catalogs, information, or samples
Remain current on consumer preferences, changes in local codes, and product developments by attending sales meetings, vendor trainings, and trade shows
Setup and maintain customer files within company CRM
Identify trends in customer satisfaction or dissatisfaction to ensure higher levels of service in future transaction
Communicate to the purchasing department unexpected increases or decreases in demand for products
Assist in scheduled physical inventory counts
Prepare and submits weekly call reports and monthly sales
Any other duty, task, or responsibilities as assigned
Qualification
Required
Minimum of 18 years of age
If operating a vehicle for company purposes, a valid driver's license is required
A minimum of one-year business to business sales experience
Strong presentation, communication, organization, multitasking, and time management skills
Solid problem solving and consultative skills required
Ability to work in a fast-paced team sales environment with minimum supervision
Experience with MS Office Suite
Preferred
Associate's Degree preferred
Benefits
Competitive Compensation
Medical, Dental and Vision
Strive Wellness Program
401(k) Matching
Paid Holiday and Paid Time Off (PTO) for all positions
AssuredExcellence®: minimal to no cost medical care and prescription drugs
Flexible Spending Accounts (FSA): Healthcare and Dependent care
Health Spending Account (HSA): with employer contribution
Life & Disability Insurance
Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.
Employee Referral Bonus
Paid Military Leave
Tuition Reimbursement
Length of Service Award
Company
SPI - Specialty Products & Insulation
SPI is a global leader in the Distribution and Specialty Fabrication of insulation products for Thermal, Acoustic, Fire Protection and Refractory applications.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-07-27Acquired
Leadership Team
Ray Sears
Chief Executive Officer
Keith Bolt
CFO
Recent News
AltAssets Private Equity News
2025-10-09
Company data provided by crunchbase