JetBlue · 10 hours ago
Business Analyst Loyalty Tech Partners
Salt Lake City, UT
Full-time
Onsite
Entry Level
$68K/yr - $112K/yr
1+ years expJetBlue is an airline company seeking a Business Analyst for their IT Loyalty team. The role involves supporting project management and development activities, including requirements gathering and documentation, while collaborating with various stakeholders to ensure successful project execution.
Air TransportationTransportation
No H1B
Responsibilities
Actively support a manageable portfolio of projects from start to finish in accordance with JetBlue IT policies and processes, produce clear, detailed project scoping and design documentation to be used by technical specialists to build appropriate solutions
Elicit and develop clear, traceable requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Drive and challenge business units on their assumptions of how they will successfully execute their plans
Collaborate with developers, architects, subject matter experts, and other IT team members to establish the technical vision and analyze tradeoffs between usability and performance needs
Assist in the development of business cases, considering financial, resource, and technological constraints; develop cost estimates with consideration to business impacts and risks
Ensure that approved requirements are developed in sufficient scope and detail to result in the delivery of a solution that meets customer needs as they perceive them
Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts: Functional Requirements; Technical Requirements, including architecture, interfaces, security and business continuity
Other duties as assigned
Qualification
Required
Bachelor's Degree in related discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
One (1) year of experience supporting projects with business user and IT components
Strong working knowledge of Microsoft Office Suite, including Outlook, Excel, Word and Visio
Excellent verbal and written communication skills and the ability to interact professionally with diverse stakeholders at all levels of the organization, including the ability to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.)
Demonstrated technical and analytic ability through a live work sample during the hiring process
Ability to review, consolidate, communicate and reverse-engineer complex technical and systems documentation
Working knowledge of risk management and quality assurance standards and methodologies
Experience in statistical and other quantitative and qualitative analytical methodologies
Experience in the commercial aviation industries with exposure to supporting IT systems and technologies
Available for occasional overnight travel (10%)
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship
Preferred
Working knowledge of industry standards in project management and development methodologies (Project Management Body of Knowledge (PMBOK), Microsoft Solutions Framework (MSF), Software Engineering Institute (SEI), Agile Methods, Rational Unified Process (RUP), etc.)
Demonstrated analytical and basic project management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements
Strong interpersonal and demonstrated facilitation skills including the ability to motivate and influence others, and able to foster and contribute to a positive, upbeat team environment
Strong customer service ethic and an understanding of how IT is ultimately delivers to the Customer
High tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiatives
Knowledge of technology fundamentals and concepts including Microsoft technologies
Ability to work well with others and complete tasks with minimal supervision
Effective time management and prioritization skills
Certified Business Analyst Professional (CBAP)
Benefits
Healthcare benefits
401(k) plan and company match
Crewmember stock purchase plan
Short-term and long-term disability coverage
Basic life insurance
Free space available travel on JetBlue
And more.
Company
JetBlue
When JetBlue first took flight in February 2000, our founding goal was to bring humanity back to air travel, and over two decades later, we still put our customers, crewmembers and communities at the center of everything we do.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$400M2024-08-12Post Ipo Debt· $400M
2002-04-12IPO
Leadership Team
Joanna Geraghty
CEO
Ursula Hurley
Chief Financial Officer (CFO)
Recent News
2026-01-22
The Guardian Nigeria News - Nigeria and World News
2026-01-09
Company data provided by crunchbase