ServiceTrade · 15 hours ago
Senior Apple IT Systems Administrator
Durham, NC
Full-time
Hybrid
Senior Level
5+ years expServiceTrade is a leading SaaS based solution provider seeking a Senior Apple IT Systems Administrator to manage their Apple hardware and software for employees and contractors. The role involves overseeing the deployment, configuration, and maintenance of Apple devices and ensuring optimal productivity through effective IT support.
E-CommerceEnterprise SoftwareMobileWeb Apps
Responsibilities
Iterate on existing processes and author/develop new ones
Build and improve documentation, both for end users (“Help Center” style) and internal (“SOP” style)
Oversee the deployment, configuration, and maintenance of all Apple hardware (macOS, iOS, iPadOS, and tvOS)
Maintain and optimize Apple Business Manager (ABM) and Automated Device Enrollment (ADE) to provide a seamless "out-of-the-box" experience for new hires
Manage OS update cycles to ensure security compliance without disrupting workflow
Implement and monitor security baseline configurations (CIS, SOC, and similar benchmarks)
Maintain Apple TVs, Conference room equipment, UniFi Networks & Wireguard VPN servers
Troubleshoot complex hardware and software issues
Maintain an accurate asset database and manage the hardware lifecycle, from procurement to repair to upgrade to sales/recovery
Manage onboarding, offboarding, permissions, requests, and general administration of 200+ SaaS systems, from commonly used modern workspace tools (such as Slack, Notion, Jira) to more obscure developer tools
Manage SAML SSO for our apps / tech stack
Utilize Notion AI, Gemini, and other AI tools to speed up scripting and other workflows, to rapidly build and upgrade documentation, and to compliment your existing systems knowledge for fast answers
Communicates changes effectively and helps others adopt new tools and processes
Other duties as necessary
Qualification
Required
5 years of experience administering Apple Systems in a business/workplace context, such as: corporate, education, or retail environments
3–5+ years of hands-on troubleshooting and repair experience
Expert-level knowledge of at least one major MDM platform or comparable concept (zero-touch or light-touch mass management of many machines)
Proficiency in ZSH or Bash for automating system tasks and customizing user experience
Deep understanding of macOS & iOS, APNs (Apple Push Notification service), VPP (Volume Purchase Program), and DDM (Declarative Device Management)
Strong grasp of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and certificate management in macOS environments
Regular use of AI tools for productivity, automation, troubleshooting, and coding assistance (e.g., chatbots, MCP, agentic AI)
SaaS Management platform experiences (1Password SaaS Manager/Trelica, Vendr) is a plus
Bachelors in Science or technical program
Preferred
Apple Certified IT Professional
Apple Certified Macintosh Technician
General IT certifications are a plus
Benefits
Medical with Cigna (2 options)
Dental and Vision with Unum
Company-paid Life insurance, STD and LTD
Voluntary benefits including Supplemental Life Insurance, HSA, FSA and Dependant Care, Critical Illness, Accident and Pet Insurance
401(k) with up to 3% employer match and NO vesting period
Flexible PTO policy
10 company holidays
Parental Leave
Community Impact Program (Volunteer)
Employee Reimbursement Program
Company
ServiceTrade
ServiceTrade offers mobile and web apps for maintenance businesses to deliver more service calls and connect with their customers.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$119.81MKey Investors
JMI EquityFrontier Growth
2021-12-06Private Equity· $85M
2020-08-04Series Unknown· $30M
2015-05-04Series Unknown· $4.11M
Leadership Team
William Chaney
Chief Executive Officer
Brian Smithwick
Chief Technology Officer / Co-Founder
Recent News
Company data provided by crunchbase