The Ward Law Group, PL · 19 hours ago
Performance and Operations Manager
Miami Lakes, FL
Full-time
Onsite
Senior Level
7+ years expThe Ward Law Group is a leader in personal injury, known for its innovative and fast-paced environment. They are seeking a data-driven operational leader to oversee their Senior Production Team, Medical Management, and Reduction Departments, focusing on improving performance through data analysis and strategic leadership.
Law Practice
Responsibilities
Analyze operational performance metrics to identify patterns and opportunities for improvement
Implement KPI-driven coaching to optimize team productivity and results
Take ownership of data insights to drive strategic business improvements
Oversee the Senior Production Team, Medical Management, and Reduction Departments, ensuring alignment with firm goals
Provide hands-on leadership, coaching, and direct intervention when performance lags
Develop custom action plans for team members to improve efficiency and execution
Ensure all processes align with customer service excellence and the firm’s mission
Identify bottlenecks in workflows and execute data-backed solutions to increase efficiency
Establish accountability by implementing real-time monitoring of KPIs and output
Work proactively—not reactively—to correct inefficiencies before they escalate
Partner with leadership and unit managers to align department goals with firm strategy
Lead high-impact initiatives that improve customer experience, efficiency, and profitability
This is not a passive leadership role—you will be expected to roll up your sleeves, analyze problems, and actively drive execution
Your success will be measured by data, efficiency gains, and real improvements in performance
Qualification
Required
Manage large team (over 50 indirect reports) and five or more direct reports
7+ years in operations management, business intelligence, or performance-driven leadership roles
Proven experience leading data-driven process improvements in a high-volume environment
Strong background in KPI management, performance optimization, and coaching
Strong analytical skills—able to identify patterns and make data-driven decisions
Leadership mindset—must be able to manage, coach, and intervene decisively
Execution-focused—this role is for someone who takes action, not just reports numbers
Fluency in English, Spanish preferred
Preferred
Fluency in Spanish
Benefits
Health insurance
401K match
PTO
Professional development programs
Pretax health care and dependent care saving accounts
Life insurance
Paid time off and holidays
Confidential counseling services
Mental health support
Financial guidance
Company
The Ward Law Group, PL
Our mission is to be the leading family-owned personal injury law firm dedicated to serving the Spanish-speaking community.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jany Martinez-Ward, Esq.
Partner
Recent News
Business Journals
2023-03-27
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