OpenLoop · 7 hours ago
Enterprise Customer Success Manager
United States
Full-time
Remote
Mid Level
3+ years expOpenLoop is a tele-health support solutions provider aimed at streamlining care delivery. They are seeking an Enterprise Customer Success Manager to enhance client experiences, drive account growth, and manage strategic relationships with clients.
Health CareIT InfrastructureMedicalService IndustryTelehealth
Responsibilities
Drive Account Growth & Diversification: Proactively identify opportunities to expand OpenLoop’s footprint within your book of business by introducing new products and service lines that align with client goals
Ensure Customer Success & ROI: Partner with clients to define "success" and track key performance indicators (KPIs) to ensure they are realizing maximum value from our solutions
Churn Mitigation: Monitor account health signals and engagement data to proactively identify and resolve risks before they impact retention
Strategic Relationship Management: Act as the primary point of contact for executive stakeholders, moving beyond tactical support to become a trusted advisor
Integration Advocacy: Navigate complex system integrations by understanding how OpenLoop’s infrastructure connects with client workflows, ensuring a seamless data and operational exchange
Lead Renewals & Upsells: Collaborate with Sales and Leadership to manage the end-to-end renewal process and execute expansion contracts
Voice of the Customer: Synthesize client feedback into actionable insights for the Product team to influence the roadmap toward high-growth features
Onboarding & Lifecycle Management: Lead clients through the transition from implementation to "go-live," ensuring a smooth handoff and immediate adoption of key features
Data-Driven Reviews: Conduct regular Business Reviews (QBRs) to analyze program performance, showcase ROI, and plan for future scaling
Qualification
Required
Bachelor's degree in Business, Healthcare Administration, or a related field
3+ years of experience in Customer Success or Account Management (B2B SaaS preferred), specifically focused on retention and revenue growth
Possess a strong mental model of how complex system integrations and APIs work to support business processes
Comfortable discussing contracts, identifying upsell triggers, and negotiating renewals
Excel at building rapport with both technical users and C-suite executives
Use data to spot trends and offer solutions before the client knows they need them
Preferred
Familiarity with the nuances of healthcare delivery or clinical operations
Benefits
Medical, Dental, and Vision plans
Flexible Spending/Health Savings Accounts
Flexible PTO
401(k) + Company Match
Life Insurance, Pet insurance, and more
Company
OpenLoop
OpenLoop is the nation’s top white-label digital health infrastructure provider, powering virtual care delivery for healthcare organizations, employers, retailers, and consumer brands.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$26.62MKey Investors
Nava VenturesSpringTide VenturesTechstars
2023-03-15Series A· $15M
2022-03-15Series A· $8M
2021-04-14Seed· $3M
Leadership Team
Jon Lensing
Co-Founder, CEO
Christian Williams
Co-Founder, President, COO
Recent News
Research and Markets
2025-06-21
2025-05-06
Company data provided by crunchbase