Miratech · 21 hours ago
Solutions Architect
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expMiratech is a global IT services and consulting company that supports digital transformation for some of the world's largest enterprises. As a Solutions Architect, you will lead the design and architecture of cloud-based CCaaS ecosystems to transform customer experiences and enable clients to achieve operational excellence through intelligent contact center solutions.
Outsourcing
Responsibilities
Serve as the subject matter expert on modern CCaaS and CX platforms, working with enterprise clients to understand their challenges and goals, and developing customized solution proposals that clearly articulate the benefits and technical approach
Analyze complex business requirements and design comprehensive technical architectures that integrate CCaaS solutions with CRM systems (e.g., Salesforce, Service Cloud), AI/analytics tools, WFM, and other customer experience technologies
Create detailed project estimates, including costs, timelines, and resource needs, for the implementation, migration, and optimization of cloud contact center solutions
Develop complete solution designs covering telephony architecture, omnichannel routing, digital integration, data flows, and security considerations to guide successful deployments
Support sales teams by answering deep technical questions, proposing innovative CX solutions to client challenges, and enhancing our technical proposals
Stay at the forefront of CX and CCaaS innovations, evaluating and incorporating new features from leading platforms and AI services to continuously improve our solution offerings
Perform other duties as may be required consistently with the purpose of this role
Qualification
Required
10+ years of experience selling products and services within CX/Contact Center ecosystems
5+ years of professional services experience with Genesys Cloud and at least one of the following CCaaS products. (Amazon, Five9, Google, NICE, TalkDesk)
Experience with cloud platforms such as GCP and/or AWS
2+ years of experience with AI tools and technologies (i.e. Voice/Chat BOT, Agent Assist, Automated QM, etc)
Proven expertise across multiple CX applications (Inbound, Outbound, WFM) and integrated technologies (CRM, Speech Analytics, Omni-Channel CX)
Excellent presentation and communication skills for engaging both internal teams and clients effectively
Highly organized with strong time management skills, a self-starter attitude, and the ability to thrive in fast-paced environments
Preferred
3 years of proven expertise in integrating Amazon Connect with key technologies such as CRM platforms (e.g., Salesforce), WFM, and speech analytics
Benefits
Health insurance
Language courses
Relocation program
Company
Miratech
Miratech is an IT services and outsourcing company that provides managed IT services to large and midsize multinational organizations.
1001-5000 employees
H1B Sponsorship
Miratech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Horizon Capital
2022-04-27Private Equity
Leadership Team
Matthew Ainsworth
Chief Revenue Officer
Nikolay Royenko
President
Recent News
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