Colorado Coalition for the Homeless · 1 day ago
Client Access Representative - 10804
Denver, CO
Full-time
Onsite
New Grad, Entry Level
$20.64/hr - $24.28/hrThe Colorado Coalition for the Homeless is dedicated to preventing homelessness and creating lasting solutions for at-risk families and individuals. The Client Access Representative serves as a vital liaison between clients and the Coalition's health and social services, managing front desk operations and ensuring a welcoming environment for all clients.
Health CareNon Profit
Responsibilities
Serves as the first point of contact for patients, clients, visitors, and vendors, providing a professional, trauma-informed and culturally responsive experience
Independently initiate and complete comprehensive client registration processes, including verifying insurance coverage, creating health records, scheduling appointments, and accurately entering client data into the electronic health record
Conduct insurance status verification and connect clients to internal insurance enrollment resources when necessary, ensuring continuity of care and financial accessibility
Provides coverage across multiple client access sites in the Denver Metro Area, demonstrating flexibility and cross-functional competency. Staffing other client access sites when coverage needs arise
Maintain and manage health records in compliance with HIPAA and organizational protocols, including scanning, indexing, archiving, and secure destruction of sensitive information
Process requests for disclosure of protected health information, ensuring full legal compliance and safeguarding client confidentiality
Scheduling and check-in for client appointments
Make daily reminders calls, supporting appointment adherence and client engagement to ensure continuity of care
Facilitates communication between clients, providers, and internal departments to support integrated care and wrap-around service delivery
Assist clients with questions and concerns, provide directions in accessing CCH services and homeless resources, and connect clients to community service providers
Performs other job duties as assigned
Qualification
Required
High school diploma or equivalent
Valid driver's license required
Preferred
Previous customer service, front desk, or medical office experience
Experience working with vulnerable or underserved populations
Bilingual English/Spanish speaking
Company
Colorado Coalition for the Homeless
The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for families and individuals experiencing or at-risk of homelessness throughout Colorado.
Founded in 1984
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Caring for Denver Foundation
2022-12-14Grant
2021-11-19Grant
Leadership Team
Pete Stoller
Chief Financial Officer
Cathy Alderman (She/Her)
Chief Communications and Public Policy Officer
Recent News
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