Prometheus Laboratories Inc. · 20 hours ago
Client Services Representative
San Diego, CA, US
Full-time
Onsite
Entry Level
$25/hr - $30/hr
2+ years expPrometheus Laboratories Inc. is a company that provides laboratory logistics and customer support. The Client Services Representative supports client accounts by handling inquiries and providing information about diagnostic products and services.
BiotechnologyHealth Care
Responsibilities
Responsible for receiving incoming phone calls and requests for test results, information on diagnostic and therapeutic products from pre-printed marketing materials, specimen transport kit requests, and miscellaneous requests from clients, patients, and sales representatives
Routes questions to supervisor or senior client services representative that are outside of their job knowledge
Communicates information for partnered pharmaceutical products from pre-printed marketing materials
Provides sales materials upon request to customers and TSS representatives
Utilizes PrOS for patient information to properly respond to inquiries
Responsible for maintaining records of client interactions or transactions, using MasterControl to capture diagnostic customer complaints, inquiries, or comments, as well as actions taken
Supports field Technical Sales Specialists (TSS) with responsibility for multiple sales districts and the management of accounts in absence of TSS related to supplies, literature, test add-ons or kits
Forwards billing questions to medical accounts for handling
Describes Prometheus products and programs to customers
Communicates and educates patients, physicians and clients on company coupon programs (including Clinical Experience Programs)
Enters client information in Sales Logix database on a daily basis
Notifies physician offices of abnormal results and cancelled tests via phone and fax on a daily basis
Provides pre-authorization and appeal information/documents to physicians and patients upon request
Ensure HIPAA Confidentiality and Compliance policy, procedures and standards are adhered to at all times
Maintain competencies required for the position and specific areas assigned
Assists with scheduling of mobile phlebotomy services
Provide portal support for clients (resetting passwords, navigation, etc.)
Qualification
Required
Generally requires 2 years' experience in a related medical customer service role
Computer literacy is essential with proficiency in Microsoft Word, Excel, and PowerPoint
Candidate should possess analytical and problem solving skills
Have very good verbal and written communication skills
Ability to write routine reports and correspondence
Excellent verbal communication skills with ability to speak effectively with customers or employees of organization
Ability to develop and maintain strong and effective working relationships with internal and external customers
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to solve basic problems while on the telephone
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to understand basic medical terminology as they relate to department and position
Preferred
Healthcare, biotech, and/or medical billing setting highly preferred
Previous handling of inbound and outbound call center phones preferred
Company
Prometheus Laboratories Inc.
At Prometheus Laboratories Inc., we enable unique health solutions with novel diagnostics. It is a sub-organization of Promethera Biosciences.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2019-06-30Acquired
1999-01-01Private Equity
Leadership Team
L. Val Giddings
President & CEO
Recent News
2025-05-06
Google Patent
2025-05-06
Google Patent
2025-05-06
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