Enbridge · 23 hours ago
Advisor Web/Mobile Product Owner Digital Channels
Akron, OH
Full-time
Hybrid
Mid Level
$80K/yr - $110K/yr
4+ years expEnbridge is a company focused on customer care and digital channels, and they are seeking an Advisor, Web/Mobile Product Owner to enhance customer engagement and improve digital experiences. This role involves defining product vision, collaborating with cross-functional teams, and driving strategic digital initiatives to meet business goals.
EnergyOil and GasRenewable EnergySolar
No H1B
Responsibilities
Employ knowledge of web and mobile capabilities to identify and deliver leading edge digital experiences
Define and communicate the product vision and strategy to stakeholders
Gather and prioritize product requirements based on customer needs, market trends, and business objectives
Drive strategic digital initiatives that align with business goals and objectives
Collaborate with cross-functional teams including marketing, technology, and customer service timely and high-quality product delivery
Analyze user behavior, conduct usability testing and leverage data and analytics to inform decision-making and measure the success of digital products
Stay up-to-date with industry trends and emerging technologies to ensure digital products remain competitive and innovative
Create and maintain a product backlog, ensuring it is well-organized and prioritized
Present results, insights, requirements, and designs in a compelling way to leadership and partner teams
Develop and send communication to stakeholders informing them of the impacts of system enhancements
Accountable for managing performance and customer adoption of Digital Channels
Providing forecast data and insights to support business decisions
Subject Matter Expert for digital channels role will represent customer’s best interest by advocating for strong customer experience principles to be considered on all projects
Qualification
Required
Associate's degree preferred in Business, Marketing, Digital Technology, Communications or related background with 4+ years of experience OR a combination of formal education and experience
Curiosity and a desire to continuously improve
Excellent communication and collaboration skills
Excellent working knowledge of web and mobile technologies
Strong working knowledge of web content management systems
Superior analytical skills using innovative problem solving and expert judgment
Excellent interpersonal skills include building consensus, negotiation, and facilitation
Ability to think creatively and critically
Apply problem-solving, analytical, and critical thinking skills to facilitate end-to-end delivery of results
Knowledge of technology implementation requirements and methodologies
Demonstrated ability to work on multiple tasks and shift priorities without loss of efficiency and effectiveness
Team player, who is able to work independently to deliver results
Proven Microsoft Office Suite proficiency, i.e. Visio, Word, Excel, PowerPoint, Adobe Creative Suite
Ability to travel within North America if required (Minimal - About one or two times per quarter)
Preferred
Demonstrated ability to create and design a user experience that follows a user-centric approach
Experience with web designs and related technologies
Ability and willingness to grow, develop and evolve skills suitable for other opportunities within Customer Care
Benefits
A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability
A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event
Valuable retirement savings plans, including a savings plan with company stock as an investment option
Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays
An Employee and Family Assistance Program
A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social and financial well-being
Enbridge’s FlexWork (hybrid work model) offers eligible employees the option to work from home on Wednesdays and Fridays, opt for a compressed workweek schedule, and have flexible start and end times. Role requirements determine your eligibility for each option.
Company
Enbridge
Enbridge is a energy distribution company that provides distribution, gathering, processing and storage of natural gas.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.2BKey Investors
Natural Resources CanadaIntelliView Technologies
2025-09-01Post Ipo Debt· $727.3M
2025-07-04Grant· $2.94M
2023-09-08Post Ipo Equity· $3.37B
Leadership Team
Patrick Murray
Chief Financial Officer
C
Chuck Szmurlo
VP Alternative and Emerging Technology (Retired)
Recent News
2026-01-22
thecanadianpressnews.ca
2026-01-06
2026-01-06
Company data provided by crunchbase