Suna Solutions · 11 hours ago
Call Center Representative
Pasadena, CA
Contract
Onsite
New Grad, Entry Level
$21/hr - $22.80/hrSuna Solutions is seeking a dedicated Call Center Agent to join their team in Pasadena. In this role, you will serve as the first point of contact for members and their dependents, providing accurate information and delivering an exceptional customer experience.
DeliveryHuman ResourcesInformation Technology
Hiring Manager
Rajesh Kumar
Responsibilities
Handle inbound calls from members regarding healthcare benefits, including medical, dental, vision, and Medicare plans
Respond to inquiries related to benefit eligibility, enrollment, Medicare Part B verification, and other general Medicare questions
Provide clear, accurate explanations of healthcare benefits, plan options, administrative guidelines, and monthly premium rates
Accurately document member interactions within internal systems
Navigate multiple applications and systems efficiently while managing calls
Deliver professional, empathetic, and solution-oriented customer service
Perform additional duties related to retiree healthcare support as needed
Qualification
Required
Previous customer service experience is highly preferred
Call center or fast-paced service environment experience is a plus
Strong verbal communication and interpersonal skills
Ability to multitask and manage high call volumes efficiently
Comfortable working with multiple systems and applications simultaneously
Company
Suna Solutions
Suna Solutions is a staffing and recruiting company offering temporary staffing services.
Founded in 2001
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase