Tower Semiconductor · 20 hours ago
Customer Engineer
San Antonio, TX
Full-time
Onsite
Senior Level
5+ years expTower Semiconductor is a global specialty foundry leader specializing in manufacturing analog integrated circuits for various markets. The Customer Engineer will serve as the main point of contact for customers, managing the complete product lifecycle and ensuring alignment between customer needs and business goals.
AerospaceAutomotiveManufacturingSemiconductor
No H1B
Hiring Manager
Alyssa Olaosebikan, SPHR
Responsibilities
You will serve as the main point of contact for Tower customers, driving activities from design through end-of-life
You will champion customer needs within the organization, collaborating with sales, operations, engineering, and quality teams to ensure alignment between customer requirements and Tower's business goals and manage the complete product lifecycle, from initial design win to final ramp-down
You can serve as a primary interface for our customers for all issues related to design, prototyping and qualification efforts, from design win through production release
You can serve as primary interface for all quality and reliability issues on production parts
You can coordinate activity with the yield and engineering teams to resolve product related parametric and yield issues
You can work with customer engineering team to ensure tape-ins occur on schedule
You can provide design funnel updates as required and work with customers to actively seek feedback on designs once tape-in is complete
You can partner with sales to obtain customer start letter and forecasts each month
You can partner with Operations and Industrial Engineering teams to determine capacity restraints and feedback information to the customer
You can ensure customer tape in flows seamlessly from CAD, photo mask, through wafer start and delivery
You can team with Operations to set proper lot priorities and obtain valid commit dates
You can obtain FSRFs (foundry service request forms) and team with Engineering to ensure process splits are performed per customer request
You can manage MPW process from initial tape-out (clean data to mask CAD) through dice delivery
You can team with logistics, operations and quality organization to set up customer quarterly business reviews and factory audits
You can put together the business portion of the quarterly business review
You can publish and drive action items which are the outcome of such customer meetings
You can administrate E-Bizz accounts for each customer, including reviewing and addressing customer help ticket activity
You can help support inventory reduction activities by efficiently managing customer engineering orders and wafer requirements
You can be responsible for maintaining and improving customer satisfaction with feedback received from customer surveys and business reviews
You can send periodic performance metrics to customers
Qualification
Required
Bachelor's degree in engineering or science fields
5+ years of experience in semiconductor manufacturing environment
2+ years of increasingly responsible and successful customer account management experience
Must have basic knowledge of semiconductor process flows (including mask layers), Mask Cad and Probe processes to manage inline change requests and masking layer requirements (which mask set to utilize) with customer
Strong verbal and written communication skills needed
Must be authorized to work in the U.S. without sponsorship
Preferred
Emphasis in Semiconductor manufacturing is preferred
MBA preferred but not necessary
Experience in process integration or product engineering is preferred
Working knowledge of PROMIS preferred
Knowledge of MS Project, Office, data collection and analysis systems and SAP (preferred)
Proven capabilities in project management and people management will be a plus
Company
Tower Semiconductor
Tower Semiconductor manufactures analog integrated circuits for various industries like automotive, medical, industrial and aerospace.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$115.42M2016-06-01Series Unknown· $115.42M
Leadership Team
Crystal Krueger
Human Resources Business Partner
Victer Chan
Direcotr of BiCMOS Integration Engineeing
Recent News
2026-01-05
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