Comscore, Inc. · 4 days ago
Client Support & Systems Operations Specialist
United States
Full-time
Remote
Entry, Mid Level
$70K/yr - $80K/yrComscore, Inc. is pioneering the future of cross-platform media measurement, providing organizations with the insights needed for confident decision-making. The Client Support & Systems Operations Specialist will deliver high-quality client support and system administration for a complex software platform, ensuring smooth client workflows and effective system use.
AdvertisingAnalyticsConsumerSaaSSocial Media MarketingTest and Measurement
Responsibilities
Monitor and manage incoming client support requests, responding promptly to resolve issues and ensure minimal disruption to client workflows, including occasional support outside of standard business hours for urgent matters
Serve as a primary point of contact for client questions related to system functionality, providing clear explanations and live demonstrations when needed
Perform system administration tasks, including setting up new client accounts, managing user access and permissions, disabling inactive users, and maintaining accurate client records
Distribute login credentials and installation instructions to new users, and provide hands-on assistance to resolve access, installation, or authentication issues
Conduct onboarding and training sessions for new clients to ensure a smooth adoption and effective use of the system
Maintain and update a shared master database, ensuring accuracy of organizational records such as locations, ownership details, billing entities, contacts, and operational attributes
Monitor daily data feeds and imports to identify missing or incorrect identifiers, and proactively resolve issues to keep client processes running smoothly
Collaborate with quality assurance teams to test new features, enhancements, and bug fixes as needed
Create, update, and maintain user guides and documentation to support client understanding of system features and workflows
Participate in system upgrades and migrations, assisting with testing, validation, and issue resolution during transitions between system versions
Support development and rollout activities to help coordinate successful product deployments to clients
Qualification
Required
Strong client service mindset with the ability to communicate technical concepts clearly to non-technical users
Experience with software support, system administration, or operations. Experience with TDS (Theatrical Distribution System) is a plus
Detail-oriented with strong organizational and problem-solving skills
Comfortable working across teams, including development, QA, and client-facing stakeholders
Ability to manage multiple priorities and respond effectively in time-sensitive situations
Company
Comscore, Inc.
Comscore (NASDAQ: SCOR) is a global, trusted partner for planning, transacting and evaluating media across platforms.
Founded in 1999
1001-5000 employees
H1B Sponsorship
Comscore, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (32)
2023 (33)
2022 (44)
2021 (45)
2020 (70)
Funding
Current Stage
Public CompanyTotal Funding
$673.34MKey Investors
CVI InvestmentsSmile GroupWPP
2025-09-29Post Ipo Equity· $263.7M
2019-06-24Post Ipo Equity· $20M
2019-01-01Post Ipo Equity
Leadership Team
Gregory Dale
COO
John Tinker
Vice President of Investor Relations
Recent News
2026-01-09
2026-01-08
Company data provided by crunchbase