Volvo Construction Equipment · 11 hours ago
Technical Support Representative
Lakeside, CA
Full-time
Onsite
New Grad, Entry Level
$43/hr - $55/hrVolvo Construction Equipment is committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. They are seeking a Technical Support Representative who will support field service, shop, and trainee technicians, enabling efficient issue resolution while fostering a culture of safety and customer focus.
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Responsibilities
The VCES Technical Support Representative will be dedicated to supporting field service, shop and trainee technicians, enabling efficient issue resolution. This role includes providing one-on-one training to each service technician on the effective use of all available resources to ensure accurate machine diagnostics in real-world environments
CHAIN case management will be handled exclusively by the Technical Support Representative to ensure consistency and operational efficiency. Resolved CHAIN cases will be summarized in a concise, easy-to-read format and distributed monthly to all VCES technicians, helping to reduce recurring issues statewide. This will have a direct and positive impact on the VCE CHAIN support team by eliminating unnecessary involvement while improving the quality of collected data
Technicians will have access to on-site technical support as needed, fostering individualized professional growth, mentorship, and enhanced problem-solving capabilities
The Technical Support Representative will collaborate closely with the Technical Trainer to assess the individual technical needs of each service technician and streamline the overall technical training program
Qualification
Required
High School diploma or GED
Full understanding of OSHA, MSHA and applicable safety regulations
Knowledge of federal, state and local safety regulations pertaining to job sites and locations
Possesses a valid driver's license and a clean driving record
Willingly accepts responsibility and is flexible to any assignment
Requires prolonged periods of sitting and/or standing and occasional stooping, bending, crouching, and overhead reaching; and may occasionally need to climb stairs and use a small step ladder
Requires occasional lifting, pulling, carrying, or pushing objects or materials, over 50 lbs.; and may frequently lift, pull, carry, or push objects or materials, up to 25 lbs
May occasionally work around loud, noisy, and dusty equipment and environment
Manual dexterity required for operating machinery and computers
Ability to work on or around heavy construction equipment, which requires climbing, accessing hard to reach areas and working in a noisy environment
Preferred
Prior experience in the construction industry preferred
Benefits
Competitive medical, dental and vision insurance.
Generous paid time off.
Competitive matching retirement savings plans.
Working environment where your safety, health and wellbeing come first.
Focus on professional and personal development through Volvo Group University.
Programs that make today’s challenging reality of combining work and personal life easier.
Company
Volvo Construction Equipment
Volvo Construction Equipment develops, manufactures and markets equipment for the construction and related industries.
Founded in 1832
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Andrew T.
Human Resources Business Partner
Aurelie LEVET
Sr People & Culture partner ~ Sales & Marketing North America
Recent News
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2026-01-16
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2026-01-12
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