Breakaway · 6 hours ago
Box Office Manager
United States
Contract
Remote
Entry, Mid Level
2+ years expBreakaway Group is a premier multimedia company for entertainment and music festivals. They are seeking an experienced Box Office Manager to lead all on-site box office operations during festival weekends, overseeing ticket sales operations and ensuring exceptional guest experiences.
Media and EntertainmentMusicPerforming Arts
Responsibilities
Organize and execute box-office setup to ensure smooth, efficient operations
Set up, maintain, and troubleshoot box office equipment and systems
Track and manage box office staff hours and scheduling
Train box office staff on equipment usage, ticketing procedures, and festival offerings
Ensure all staff follow company policies and best-in-class customer service standards
Manage credential inventory onsite and proactively flag any discrepancies prior to show days
Maintain secure handling and storage of credentials, cash, and equipment throughout the event
Process ticket sales, upgrades, guest lists, and will-call distribution
Partner closely with the Ticketing Manager to maintain office supplies and operational readiness
Resolve customer service issues in real time with fast, accurate, and positive outcomes
Provide accurate information to guests, including ticket pricing, ticket types, wayfinding, and festival policies
Qualification
Required
Minimum of 2 years of box office, ticketing, or event customer service experience
Strong verbal communication skills and the ability to work directly with the public
Proven ability to manage multiple priorities in high-pressure environments
Experience in handling conflict resolution professionally and effectively
Working knowledge of event ticketing platforms, logistics, and fulfillment processes
Ability and willingness to travel to all festival markets throughout the season
Benefits
Contractor position (not a full-time role)
Travel required to all Breakaway festival markets
Schedule aligns with festival weekends and event operations
Compensation and travel details will be discussed during the interview process
Company
Breakaway
Breakaway is the largest independent touring music festival in North America.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$46.97MKey Investors
RSE Ventures
2025-12-22Series Unknown· $38.34M
2024-05-06Series Unknown· $0.96M
2023-06-14Series A
Leadership Team
Jessica Crocetti
Brand Partnerships Coordinator
Molly Berra
Brand Partnerships & Sponsorship Manager
Recent News
2025-09-30
2025-09-30
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